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Revenue Operations Associate

Barcelona, Spain

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.  

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

Hudl's Revenue Operations team is focused on unlocking efficiency and increasing productivity — defining best practices for how all client-facing roles execute across every phase of the revenue cycle. We do this by defining what great looks like, driving adoption of those standards, measuring outcomes, and continuously iterating.

We're looking for a Revenue Operations Associate II to be the go-to problem solver and thought partner for our Customer Success leadership team. You'll own the operational rhythm of our post-sales org — with a sharp focus on customer retention — while keeping your sleeves rolled up and your eyes open for ways to make the whole go-to-market engine run better.  As a Revenue Operations Associate II, you'll:

  • Champion customer retention - you'll be the operational backbone behind our retention strategy — supporting frameworks like mutual action plans and business review sessions, and making sure our CS teams have the structure and insights they need to keep customers and grow them.
  • Give CSMs their time back - you'll proactively identify admin-heavy workflows slowing the team down and drive solutions that reduce that burden — so CSMs can spend less time on process and more time building the relationships that drive retention.
  • Own go-to-market execution - through operational efficiency initiatives, deal support, change management projects, and fiscal year planning, you'll serve as the primary point of contact for CS leadership on how strategy becomes reality, day to day.
  • Drive operational excellence - you'll own end-to-end execution of complex projects — ensuring non-standard situations move smoothly and nothing falls through the cracks.
  • Reach beyond the brief - your primary home is Customer Success, but this is a team that takes initiative. You'll look for opportunities to impact Sales and Pre-Sales too — and you won't wait to be asked.

This role requires 3 days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Barcelona.

Must-Haves

  • Experienced - at least two years in Revenue Operations, Sales Operations, or a post-sales operations role — ideally in a fast-paced environment.
  • CRM proficient - you've designed process workflows in a CRM tool and can point to the impact that made.
  • Confident - you're comfortable working directly with CS and Sales leadership — and you know how to earn their trust quickly.
  • Analytical - a knack for interpreting data to identify trends, surface problems, and recommend concrete next steps.
  • Proactive - you don't wait to be told what the problem is. You spot it, propose a solution, and get moving.
  • Flexible - you can navigate short-term fires without losing sight of long-term goals.
  • Change management exposure - you’ve helped roll out new systems or processes and understand how to coordinate testing, training, and communications across teams.
  • Supportive educator - you enjoy helping others learn how systems and processes work and can break down complex topics in a way that sticks.
  • Comfort with distributed teams - you know how to collaborate effectively when team members are in different locations and can manage updates and decisions without needing everyone online at once.

Nice-to-Haves

  • Salesforce savvy - experience navigating Salesforce — CPQ experience is a plus.
  • Gong experience - familiarity with Gong or Gong Engage — tools our post-sales team relies on heavily — will help you hit the ground running.
  • SaaS background - familiarity with the unique challenges of a global B2B SaaS revenue engine means you'll ramp faster and contribute sooner.

Our Role 

  • Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
  • Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
  • Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
  • Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
  • Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.

We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.

Base Salary Range

€40.000 - €48.000 EUR

Inclusion at Hudl 

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. 

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. 

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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Voluntary self-identification, gender and race

We'd like to know how well we're doing to ensure diversity, equity and inclusion in our recruitment processes. To help us reach this goal, we'd appreciate if you'd take our diversity questionnaire. Your voluntary choice to complete it will create a separate, confidential record of your name, where you learned about the role you applied for, and information about protected characteristics (UK: the Equity Act 2010).

This information will be automatically removed from your profile prior to reviewing your application. Your data is kept strictly confidential and won't be used as a part of the selection process. We'll only use it to measure our recruitment activity and to make reasonable adjustments for disabled employees.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Hudl are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

The Regulation (EU) 2016/679 and the applicable national data processing regulations  (together, the “Applicable Legislation”) for candidates applying to the positions in the EU  give rights to individuals in respect of personal data held about them by others and as directed by the above Applicable Legislation Hudl provides you the following information:

  1. Hudl Privacy Policy can be found at https://www.hudl.com/privacy .
  2. Hudl and its affiliates act as data controllers in relation to the personal data Hudl collects in connection with its recruiting and hiring processes, as well as with data subprocessors engaged by Hudl to help manage those processes.  Hudl’s headquarters and its sub processes are located in the USA. If you are located outside of the USA, your personal data will be transferred to the USA once you submit it through our careers site.
  3. Diversity information is defined by the DPA as “sensitive”.  The information you give will be held on both manual and electronic systems by Hudl.
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