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API Support Specialist

London, United Kingdom

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

About your team:

We seek a motivated individual to join our Institutional Services groups. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

The successful candidate will be motivated, have strong initiative, and be analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application.

What will be your responsibilities within IBKR: 

  • Assisting clients in developing and troubleshooting their applications, which connect through our various APIs, whether for algorithmic trading or other purposes. As a specialist, this will primarily be written support.
  • Assisting clients in integrating API applications with third-party software (such as charting software).
  • Assisting third-party institutions in integrating their applications to IBKR.
  • Building and maintaining a client resource library, including program snippets, documentation, and consultancy resources.
  • Creating various test and demonstration programs that utilize the IB API so clients can use them as samples for their development needs.
  • In-house development assistance.
  • Assisting in developing custom tools for internal users, including other teams in Client Service.

Which skills are required:

  • Bachelor or advanced degree in Computer Science or related field.
  • 2+ years of coursework and/or work experience programming in Java and Python.
  • Some knowledge in C# and C++ as well

To be successful in this position, you will have the following:

  • Understanding of Trading terminology and experience with algorithmic trading
  • Understanding of Linux Terminal, Windows command line tools, and ability to work in various Operating Systems like Windows and Mac OS
  • Working knowledge of Git workflow
  • A deep understanding of REST API architecture
  • Strong written communication skills to accommodate client inquiries directed via email or online chat
  • Fast learner, proactive and helpful
  • Strong verbal and written communication skills in English, any European language being an advantage

 

Location

20 Fenchurch Street, London, EC3M 8AF

 

Working hours

8 am – 5 pm, Monday – Friday

 

Benefits

  • Career support and development
  • Salary commensurate with experience
  • Performance-based discretionary cash bonus scheme
  • Discretionary stock grant
  • Group Life Assurance cover
  • Group Income Protection
  • Occupation pension scheme based on Gross earnings
  • Hybrid working model*
  • Above statutory annual leave, increasing with service
  • Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
  • Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
  • Corporate events
  • Travel season ticket loans*
  • Cycle to work scheme*

 

*on successful completion of the probation period.

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Interactive Brokers (“IBKR”) is committed to protecting the privacy of its users. 1. Aggregate Information about Visitors. We collect information on a general and aggregate basis, such as IP addresses, in order to analyse the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites. This enables us to continually update and refine our sites to ensure it provides you with a successful experience. 2. Information about Users. When registering you are requested to enter certain information about yourself. This information forms the basis for any job application. 3. Your Online CV and Job Application. The details of your job application, covering letter, CV and academic results and any other information will not be viewed by anyone except IBKR and any third party service providers used by IBKR for its hiring processes. 4. Information Management. You can edit any information entered at any time before your job application is submitted. This includes contact details, email address, job application information and password. However, once a job application has been sent, that specific job application cannot be altered. You have certain rights to see and correct data held about you. Please refer to the IBKR Group Privacy Policy on our website. 5. Security. The security of our system is very important to us and we work hard on it. However, please note that no data transmission over the Internet is 100% secure.

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