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Senior Product Manager - Mobile

Mountain View, California, United States

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

We are seeking a Senior Product Manager. They will be responsible for enabling seamless, personalized, and secure customer integrations across various applications, use cases, and member segments. Your mission will involve ensuring the accuracy and lifecycle management of member data, managing user profiles and personas, overseeing governance, linking member accounts, optimizing integration placements, resolving identity matching issues, and ensuring regulatory compliance. 

They will be responsible for driving product vision, strategy, and execution with a strong emphasis on metrics, data-driven decision-making, and analysis. This role requires a combination of technical expertise, strong leadership skills, and the ability to collaborate effectively with cross-functional teams.

This team aims to serve our users by enabling them to leverage their ID.me wallet in as many applications as possible.

Responsibilities

  • Define and drive the product vision, strategy, and roadmap, ensuring alignment with overall company objectives.
  • Analyze market trends, customer needs, and competitive landscape to identify product opportunities and prioritize features.
  • Collaborate with engineering, design, data science, and other cross-functional teams to develop innovative, mobile solutions that integrate ID.me’s product and services.
  • Define, track, and analyze key performance metrics for ID.me’s mobile application, using data-driven insights to inform product decisions and optimize performance.
  • Foster a culture of data-driven decision-making within the product team, utilizing data analysis and metrics to guide product development and prioritize features.
  • Develop and maintain detailed product requirements, use cases, and user stories to guide product development.
  • Engage with customers, partners, and other stakeholders to gather feedback, validate product direction, and ensure successful adoption of new features and enhancements.

Qualifications

  • 6+ years of product management experience, with a focus on consumer mobile application development, digital wallet solutions, identity verification, or related technologies in B2B2C contexts.
  • Proven track record of launching successful consumer-facing mobile applications, both iOS and Android, ideally in the fintech, identity verification, or security space.
  • Strong technical background and ability to work closely with engineering teams to drive product development.
  • Excellent communication, collaboration, and interpersonal skills, with experience leading cross-functional teams.
  • Strong analytical and problem-solving skills, with demonstrated experience in data-driven decision-making and product analysis.
  • Familiarity with Agile/Scrum development methodologies.
  • Passion for creating innovative, user-centric solutions that deliver exceptional customer experiences and integrate seamlessly with identity verification technologies.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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