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Senior CPQ System Analyst

London

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Please note that this is a FTE position and only open to those who are already in the UK or South Africa. There is no relocation offered or visa sponsorship for this role.

What You'll Do:

  • CPQ Ownership: Take ownership of the Salesforce CPQ implementation through all phases of development
  • Strategic Guidance: As the CPQ subject matter expert,  provide guidance to ensure best practices are followed.
  • Stakeholder Collaboration: Work closely with the Pricing and Packaging Committee and Product Operations Teams and other System Analysts to guide, elicit, translate and document business requirements and deliver scalable and reliable solutions
  • Salesforce CPQ Maintenance and Enhancement: Continuously optimize the Salesforce CPQ system to align with evolving business needs ensuring it aligns with best practices.
  • Product Development Support: Collaborate with cross-functional teams to introduce new products/product bundles and modify existing ones within the Salesforce CPQ framework.
  • Rule and Master Data Management:Oversee the configuration and management of Price Rules, Product Rules, Discount Schedules, Product Master, Approval Processes and Custom Script (Quote Calculator Plugin)  
  • Change and Release Management: Partner with Product Operations and Sales Enablement to effectively release changes to Production
  • Documentation: Create and maintain Solution Design Proposal documents and Technical Design documentation to support implemented solutions.
  • Technology Updates: Stay abreast of platform changes introduced by vendors

Core Competencies and required experience:

  • Bachelor's degree in Information Systems, Business Administration, or a related field
  • Active Salesforce Admin and Salesforce CPQ Specialist certifications preferred
  • 4+ years of hands-on experience with Salesforce CPQ administration, configuration, and optimization. 
  • Exceptional understanding of CPQ-related features such as product configuration, pricing strategies, discounting models, and quote generation. 
  • Deep understanding of the Sales, Quoting, Product, Renewal and Contracting Processes. Billing knowledge would be an added advantage
  • Experience with Apex and Lightning Components (preferred) 
  • Previous experience performing business analysis and documenting requirements is preferred
  • Familiarity with agile software delivery methodologies and working as part of an agile team
  • Strong problem-solving and analytical skills with the ability to troubleshoot complex CPQ issues. 
  • Excellent communication skills and the ability to work with both technical and non-technical stakeholders. 
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

  • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
  • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
  • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
  • Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
  • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
  • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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