Senior Professional Services Consultant

Company Overview 

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort.

Company Overview

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12
schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the Incident IQ platform to manage and deliver mission-critical services. Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm and effort.

Senior Professional Services Consultant Overview:

The Senior Professional Services Consultant is an important, hands on role at Incident IQ as you will own the implementation of our product for our key strategic partners and enterprise customers. The ideal candidate is passionate about technology, solutioning, and customer success. The Senior Professional Services Consultant is part of the Product organization and will work closely with our Alliances organization. As a self-motivated individual, you should have a strong intellectual curiosity and a willingness to experiment with integration technologies. You'll need to work both independently and collaboratively to identify challenges and develop solutions. You will also own our API evolution and documentation.

Responsibilities:

• Integration Development: Design, build, and deploy integrations with key partners and customers to support seamless data and workflow connectivity.
  Partner Collaboration: Engage directly with partner application owners to understand their goals and define integration requirements that align with business needs.
• Project Leadership: Manage end-to-end integration projects, coordinating across customers, internal teams, and developers to deliver on time, within scope, and on budget. Proactively address risks and keep stakeholders informed with regular updates.
• Customer Enablement: Deliver training and onboarding sessions to empower customers with integration best practices, ensuring they maximize value and efficiency from the product. 
• Issue Resolution: Troubleshoot and resolve integration challenges to maintain stable and reliable performance across platforms and environments.
• Cross-Functional Coordination: Build strong working relationships with product, engineering, customer success, and other teams to ensure alignment and shared success.
• Ongoing Learning: Continuously expand knowledge of Incident IQ and integration technologies to stay ahead of trends and drive innovation in integration practices.

Requirements: 

• 3-5 years hands-on development experience implementing integration solutions - Javascript is a huge plus
• Must have experience in completing API design documentation and technical reference materials for partner/customer/internal consumption
• Must have experience implementing end-to-end technical integration projects
• Ability to implement solutions working side by side with the technical team of the partners, customers and as well as CS and engineering teams.
• Familiarity with integration solutions (Zapier, Boomi, Mulesoft) as well as simpler processes like SFTP and FTP sites, etc.
• Front end experience with Angular and React frameworks
• Ability to build trusting relationships through clear and open communication.
• A proactive and enthusiastic individual with a can-do attitude, ready to tackle challenges and drive results.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Previous experience with Edtech solutions is a plus.
• Previous experience with Azure and .NET is a plus.
• Ability to travel 10% to 25% of the time

What makes Incident IQ different: 

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).  

Incident IQ is an Equal Opportunity Employer