Building Experience Associate - Chandler

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Chandler, AZ.

The purpose of the building experience associate is to support the Member Experience and Property Managers through on-site presence, physical care and activation of office spaces and shared communal areas of the greater building campus.

Hospitality: 

• Greet and assist visitors in a friendly & welcoming manner 
• Display food and beverage within brand standards 
• Consolidate and communicate member and tenant issues in absence of the Member Experience Manager  or Property Manager. 
• Embody and display Industrious’ values and service principles in all interactions with members, tenants and guests, including building a strong bond with all tenant types; strive to know each member and tenant’s name; and go above and beyond for members and tenants
• Manage the Industrious front desk to assist with member questions, greet guests, accept deliveries, and troubleshoot problems
• Answer phone and respond to emails the same day within Industrious service standards.
• Manage building campus CRM and implement tenant experience signature programs such as surprise and delights

Operations 

• Ensure seamless day-to-day operations by upholding hospitality standards 
  • Maintain clean and tidy common areas throughout the day and conduct multiple rounds to stock and clean the space
  • Perform preventative maintenance and cleaning on equipment (ie. coffee machines, ice makers, etc.) on a daily/weekly/monthly basis based on SOP.
  • Maintain clean and organized supply closets
  • Support Member Experience Manager by communicating and ordering supply inventory
  • Distribute mail and package notifications
• Assist in executing member and tenant onboarding steps including, but not limited to, activating key cards, adding their emails to mailing lists, and setting up their office, etc.
• Document and escalate all maintenance, IT and facilities issues through Fexa and Property Management while keeping Member Experience Manager informed and troubleshooting on-site. Update members and tenants accordingly in accordance to universal service standards.
• Effectively raise questions about prioritization, maintain high level of organization, and complete tasks in a timely fashion with minimal missed tasks
• In partnership with the Property Manager, manage the buildings common conference rooms:  ensure they are set accordingly, payment and usage documentation has been received and when booked assist tenants, members and guests with audio visual connections and other event needs.
• Create, execute and market a monthly cadence of events and programming that enriches members and tenants workday. 

Sales & Marketing

• Manage building campus communications including newsletters, mobile application content and signage
• Assist Member Experience Manager and building campus leasing teams with potential member and tenant tours.
• Do local outreach to promote conference & event rentals and assist property manager or Member Experience Manager with local marketing events, which includes after hour events. 
• Respond to all event & conference room inquiries within the same day. 

We are Industrious.

We’re building a team of considerate collaborators who create great days. Come join us.

Compensation:

The annual base compensation range for this role is between $58,000 and $62,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up $5,000 in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees.  Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.

We kindly request that you do not call Industrious locations for employment inquiries.