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ServiceNow Developer

London, United Kingdom

Job title: ServiceNow Developer

Employment type: Full-time, permanent

Working arrangements: Remote or hybrid / in-office options available

Location: UK or Ireland

Package: Base salary, company bonus, pension, PMI or healthcare allowance, life assurance, 25 days annual leave, flexible working

Reporting to: Group IT Operations Director

 

The Role

As a ServiceNow Developer, you will oversee the design, development, and implementation of solutions within the ServiceNow platform. You will work with team members to deliver enhancements, automation, and integrations that refine processes and improve operational efficiency.

 

Responsibilities

  • Design, configure, and customize ServiceNow modules and applications, including workflows, business rules, client scripts, UI policies/actions, and notifications.
  • Develop custom applications, integrations, and APIs using JavaScript, REST, SOAP, and ServiceNow development tools.
  • Collaborate with team members to gather requirements, provide technical guidance, and provide scalable solutions aligned with our needs.
  • Participate in Agile development processes, including planning, sprint reviews, and retrospectives.
  • Support ServiceNow upgrades, patching, and testing to ensure platform stability and performance.
  • Troubleshoot and resolve technical issues and defects.
  • Maintain documentation for all developed features and processes.
  • Ensure compliance with security, governance, and coding standards.
  • Research and recommend platform improvements and new capabilities.

 

What you bring to the role

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • 3+ years of hands-on ServiceNow development experience.
  • Knowledge of ServiceNow platform capabilities, architecture, and best practices.
  • Proficient in JavaScript and ServiceNow's proprietary development environment (e.g., Studio, Flow Designer).
  • Experience with core modules such as ITSM (Incident, Problem, Change, Request), CMDB, and Service Catalog.
  • Familiarity with integrations using REST, SOAP, and MID Servers.
  • ServiceNow Certified Application Developer or Certified System Administrator.
  • Experience with ITSM and ITIL processes.
  • Experience in stakeholder management at a senior level is necessary .

 

Benefits

  • Flexible working
  • Company bonus plan
  • Company pension plan
  • 25 days annual holiday allowance
  • Critical Illness Cover
  • Life Assurance
  • Private Medical Insurance or healthcare allowance

About us

We help our clients navigate their clinical development and commercialization journey by connecting the best scientific knowledge, market intelligence, actionable data, technology, communication, and creative execution.

With a global presence and multiple career paths, the career possibilities are expanding at Inizio. We're a growing global team of 10,000+ - a $1.5bn revenue business working with the world's leading health and life sciences businesses, and we have exciting growth plans. Whoever and wherever you are, we'll empower you with the autonomy you need to experiment, learn, and grow. We'll make sure that you feel valued, supported and, of course, because we're helping our clients to transform healthcare and improve millions of lives you can feel pride in your work at Inizio.

 

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

#LI-REMOTE #LI-DT1

 

 

 

 

 

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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Inizio is committed to providing an environment where everyone has the confidence to be themselves and thrive. For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded in an anonymized format and maintained in a confidential file separate from personnel rcecords.

As set forth in Inizio's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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