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ServiceNow Developer

London, United Kingdom

The Role

Working as part of the IT Program Management team, which is responsible for all IT business performance activities & reporting, you will take the lead in the enhancement, configuration, and operational deployment of ServiceNow.

You will report into the IT Program Manager and work with team members across the business to support and enhance operational processes enabled by ServiceNow. Those teams will IT, HR, Finance, and more, for whom you will be their primary contact point.

Working arrangements for this role are flexible – you can work remotely, onsite at one of our UK offices, or on a hybrid basis.

 

What you will do

  • Work with the primary ServiceNow stakeholders and their teams to understand their requirements and suggest and implement proposals for process improvements.
  • Work with existing ServiceNow Partner to manage and prioritise a ServiceNow development backlog.
  • Share ServiceNow knowledge to other members of the IT team including the provision of training/education sessions where required.
  • Development of the ServiceNow environment to meet the changing and growing needs of the company. Coding, configuration, testing, and support.
  • Assist with the development of Key Performance Indicator (KPI) and measure development, data source identification, workflow development, qualitative and quantitative metric analysis, and reporting in a variety of formats.
  • Provide technical documentation on modules / products.
  • Maintain high level of product and solution knowledge and an up-to-date skillset in ServiceNow Experience.  

What you bring to the role

  • 3 years’ experience working in a ServiceNow Developer (or similarly relevant) position.
  • Certified ServiceNow Administrator and/or Application Developer.
  • In-depth knowledge of the ServiceNow Platform, from the technology, development, integration, and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
  • Expertise with Dashboard and Report Creator within ServiceNow.
  • Knowledge of ITIL processes.
  • Ability to work in a project driven environment with strong organisational, prioritisation, and analytical skills.
  • Ability to work effectively as part of a cross-functional team.
  • Strong interpersonal skills with the ability to effectively communicate with internal customers.

About us

We help our clients navigate their clinical development and commercialization journey by connecting the best scientific knowledge, market intelligence, actionable data, technology, communication, and creative execution.

With a global presence and multiple career paths, the career possibilities are expanding at Inizio. We’re a growing global team of 11,700 - a $1.5bn revenue business working with the world’s leading health and life sciences businesses, and we have exciting growth plans. Whoever and wherever you are, we’ll empower you with the autonomy you need to experiment, learn, and grow. We’ll make sure that you feel valued, supported and, of course, because we’re helping our clients to transform healthcare and improve millions of lives you can feel pride in your work at Inizio.

 

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

 

Package and benefits

  • Great compensation package
  • Company bonus scheme
  • Company pension plan
  • Private health insurance
  • Life assurance
  • Cycle to work scheme

 

#LI-DT1 #LI-REMOTE

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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Inizio is committed to providing an environment where everyone has the confidence to be themselves and thrive. For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded in an anonymized format and maintained in a confidential file separate from personnel rcecords.

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