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HR Shared Services Specialist I

Mumbai, India

POSITION SUMMARY:

Reporting to the HR Shared Services Supervisors and/or Managers, HR Specialist I is responsible for processing routine transactions and responding to standard employee inquiries.

The HR Specialist I serves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries.

ESSENTIAL FUNCTIONS:

  • Respond to employee inquiries promptly and accurately via the BMC Helix system, providing clear and concise information.
  • Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution.
  • Process transactions related to employee personal data with a high level of accuracy and attention to detail.
  • Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures.
  • Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees.
  • Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience.
  • Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

Essential:

  • Up to 3 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities.
  • Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner.
  • Proficiency in using HR Information Systems and case management tools.
  • Excellent data entry skills with a focus on accuracy and speed.
  • Ability to multitask and prioritize work in a high-volume, fast-paced environment.
  • Familiarity with HR processes and best practices, particularly within a shared services context.
  • Solid verbal and written communication skills, including English language skills.

Desirable:

  • Experience in a shared service center or customer support role, preferably within an HR function.
  • Effective problem-solving skills with the ability to identify and escalate issues appropriately.
  • Good communication skills, capable of explaining HR processes and policies clearly to employees.
  • A team player with a positive attitude and the ability to work collaboratively with colleagues.
  • Eagerness to learn and adapt to new technologies and processes within the HR field.

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