Client Experience Intern

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.

To learn more about Kensington, visit kensingtontours.com 

This internship position will require good customer communication and service skills. A key part of this will be making phone calls to our returning clients to gather their feedback, so a good phone manner will be essential in this internship.

Responsibilities:
 • Together with the Customer Care team, connect with our clients by telephone to gather post-trip survey feedback & record it in internal software system
 • Assign quote inquiries to the sales team and gain exposure to a number of different destinations on Kensington Tours’ portfolio
 • Assist Director of Operations in reviewing of client testimonials online
 • Ad Hoc program assistance based on interest level and performance
 
 The ideal candidate is…
 
 • Has strong written and verbal communications skills 
 • Comfortable speaking with our clients over the phone and capturing their feedback – both positive and constructive
 • Exhibits a positive attitude and outlook in all situations 
 • Passionate and curious about the world of travel
 • Possesses great attention to detail and can multi-task
 • A proactive self-starter who isn’t afraid to improvise or make independent decisions when needed
 • Comfortable with repetitive tasks and is able to focus their attention on a single task as successfully as when working on multiple projects
 • Delivers their A-game no matter how big or small the assignment is
 • Excellent time management skills and ability to meet deadlines
 • Computer and technically savvy – proficient with Windows & Microsoft Office (Word, Excel, Outlook)
 
 Learning opportunities we offer are…
 
 • Training for and exposure to real-time client feedback from high-level travel clients
 • Exposure into client dispute resolution by the Client Experience Team
 • Destination-specific FAM presentations: Get to learn about a country from a Destination Expert’s perspective
 • Self-guided “Tips from the Top” training: Develop or further improve your skills such as e-mail etiquette, persuasive communication, how to succeed as a sales specialist, and many more
 • Learn about the world of NPS: How do companies within industries beyond just travel track and measure their client satisfaction – and what to do with this information?
 • Shadowing sessions: Step into the shoes of our Client Experience Specialists, Operations Specialists and Destination Experts to follow their day and learn from the best
 …with many more.

We thank all candidates for their interest however only those selected for an interview will be contacted.