Sales Operations Intern

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.

To learn more about Kensington, visit kensingtontours.com 

Overview: We are seeking a dynamic and enthusiastic individual to join our team as a Sales Operations Intern. This internship offers a unique opportunity to gain hands-on experience in the travel industry, specifically focusing on sales operations, process improvements and client experience. As a Sales Operations Intern, you will be immersed in various aspects of our sales and Net Promoter Score (NPS – client feedback programs) processes and contributing to creating resources for our sales force.
 
 Responsibilities:
 
 • Develop Arrival Process Database from new and existing resources
 • Assist in creating standards for the information and video captures used in the database
 • Assist with creating Lead Revival Call Lists on a weekly basis
 • Assist with NPS programs and reporting
 • Assist in Client Gifting Strategy Program (Surprise & Delight)
 • Additional Ad Hoc program assistance based on interest level and performance
 
 Qualifications: 
 
 • Currently enrolled in a relevant academic program (e.g., Hospitality Management, Tourism, Business Administration, etc.).
 • Strong communication and interpersonal skills.
 • Detail-oriented with excellent organizational abilities.
 • Ability to multitask and prioritize tasks effectively.
 • Exhibits a positive attitude and outlook in all situations 
 • A proactive self-starter who isn’t afraid to improvise or make independent decisions when needed
 • Excellent time management skills and ability to meet deadlines
 • Computer and technically savvy – proficient with Windows & Microsoft Office (Word, Excel, Outlook)
 
 Some of the learning opportunities we offer include:
 
 • Exposure to how a high-level tour operator works with their travel agency partner network
 • Destination-specific FAM presentations: Get to learn about a country from a Destination Expert’s perspective
 • Self-guided “Tips from the Top” training: Develop or further improve your skills such as e-mail etiquette, persuasive communication, how to succeed as a sales specialist, and many more
 • Learn about the world of NPS: How do companies within industries beyond just travel track and measure their client satisfaction – and what to do with this information?
 • Shadowing sessions: Discover the world of FAMs and how they contribute to our business and customer experience, step into the shoes of our Support Teams and Destination Experts to follow their day and learn from the best
 • And many more
 
 Duration and Compensation:
 
 • This internship position is open during the period of May 6 – August 22, 2025
 • Compensation and benefits will be discussed during the interview process.
 
 About Us:
 
Kensington is an industry leading luxury travel company specializing in customized, private-guided journeys to over 100 countries worldwide. We’re committed to personalized service, creating unique travel experiences that are carefully curated to match each client's interests, preferences, and pace. With an emphasis on cultural immersion, exclusive access, and expert local guides, we deliver seamless travel experiences for our guests. We’re driven by a continued passion for exploration and innovation, making it a dynamic place to build a career in the travel industry.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.