New

Help Desk Coordinator

Clearwater, Florida

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Help Desk Coordinator is responsible for providing support and assistance to the organization’s end-users by researching, diagnosing and troubleshooting the technical issues and providing the appropriate resolutions.  This position must identify the basic cause of common problems and make sure these problems do not reoccur frequently.

Responsibilities:

  • Answer all support requests or inquiries received through phone, emails, walk-ups, etc., are answered in a timely manner 
  • Ensure the proper delivery of support services that are in compliance with the organizational policies and procedures, while abiding by the organization’s highest standards of quality assurance
  • Assess and analyze the common IT problems, study their impact and advise on the proper supportive functions that are necessary to resolve these problems
  • Conduct thorough research to diagnose the source or the root cause of an  issue, this includes gathering relevant information and accurately identifying the issue
  • Recommend modifications/changes to correct the end user’s issues that comply with the system requirements 
  • Maintain a record of all relevant help desk or IT documentation 
  • Work in  to improve the operational procedures 
  • Draft and maintain minutes at staff meetings

Minimum Qualifications:

  • Bachelor's Degree in computer science or information technology, or other relevant field preferred
  • 2+ years of experience supporting computer hardware, including workstations, laptops, and printers. 
  • Application support experience
  • Experience with troubleshooting, moving equipment, and updating computers, operating systems and applications 
  • SaaS company experience preferred
  • Strong analytical skills 
  • Ability to research, simplify, and resolve complex issues
  • Excellent communication skills both written and spoken

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

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