Renewal Specialist (Hybrid) (Position located in London, England)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

To learn more about our team and office culture in London, England (UK), visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

The Renewal Specialist (Egress) is responsible for coordinating with CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.

Responsibilities:

• Responsible for all renewals, within their focused region.
• Required to work with the account managers, CSMs and the partner team when quoting on a renewal.
• Hold account health checks to identify and combat reductions to subscriptions.
• Forecast any changes to the customers' current subscription – under-licensed or reduction in current subscription.
• Review accounts regularly to flag any accounts that could be at risk of not renewing, or reduction in current subscription due to low usage, support issues, etc.
• Review accounts and flag opportunities to expand or grow the customers' current subscriptions.
• Facilitate a working process between KnowBe4 Legal department, and customer’s Legal team to revise legal documentation pertinent to the contract
• Responsible for legal documentation, ensuring the customer has our latest Ts & Cs.
• Work closely with our account managers, customer success, and tech services. and support teams to make sure the customer is fully supported.
• Work on a mitigation plan for every risk renewal in partnership with customer success and account managers.
• Update CRM to make sure records are up to date.
• Work closely with marketing on a customer communications plan to make sure customers are kept up to date with new versions, new products, etc.
• Develop contacts, to ensure we have multiple touchpoints, relationships, and stakeholders across the business
• Make improvements and come up with new ideas to support our existing customers.
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM

Qualifications:

• A university graduate (any discipline) with some exposure to customer environments in past work experience.
• Previous exposure to sales would be a benefit. However, we do provide full training and give you all the tools to be successful.
• Excellent relationship-building skills with the ability to network with peers, prospects, and customers.
• Interested in IT and emerging technologies.
• High level of administrative skills 
• High level of computer literacy
• Reliable team member and able to work on own initiative and in a team.
• Positive, self-motivated with a desire to grow and progress.
• First-class communication skills, written and oral, are essential.
• Energetic, enthusiastic, and target motivated.

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.