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Revenue Support Admin

Clearwater, Florida

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Revenue Support Admin is responsible for supporting sales by handling vendor questionnaires from prospects/customers, vendor forms, and answering general security questions about KnowBe4 and our products and supporting the wider Revenue Services team on tasks where required.

Responsibilities:

  • Fill out vendor questionnaires from prospects and customers
  • Collaborate with various teams/departments to complete vendor questionnaires
  • Maintain knowledge of KnowBe4’s operations and all product features and services
  • Develop, arrange, and keep up to date a Q&A repository for answering vendor questionnaires appropriately within Loopio or any other platform being used. 
  • Fill out data on third party portals and manage data being put on third party portals
  • Manage invites to our due diligence portal
  • Properly escalate questions to Legal, InfoSec, AR, etc. where applicable
  • Develop and maintain good relations and coordination with legal, InfoSec, and AR in the accomplishment of above
  • Support RFP Specialists on any RFP assistance where required.
  • Work on any Project Initiatives set out by management

Minimum Qualifications:

  • Relevant work experience 
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Experience with Salesforce a plus
  • Experience with managing and organizing information
  • Experience with managing multiple projects at one time. 
  • Experience working in a fast paced environment
  • Excellent written and verbal communication skills
  • Prioritization and time-management skills
  • Keen attention to detail
  • Strong verbal communications
  •  Excellent written communication skills
  • Excellent grammar
  • Excellent time management and organization skills
  • Superior customer service skills
  • Team oriented with strong collaborative skills
  • Willing to go the extra mile

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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