Account Resolution Associate

At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.

Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes

JOB SUMMARY

We are seeking a detail-oriented Account Resolution Associate to join our team. In this role, you will be responsible for reviewing and resolving credit balances on patient accounts, ensuring accurate billing, and maintaining compliance with client and regulatory requirements. This position requires strong analytical skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Responsibilities:

• Review all accounts on which credit balances exist and determine reason for credit balance 
• Perform patient account data entry and maintenance
• Investigate and resolve credit balance appropriately with the information provided by the client
• Post credit balance refunds and/or contractual adjustment to appropriate balances
• Analyze and report credit balance trends identified while reviewing claims
• Attend and prepare for daily/weekly AR calls
• Escalate problem accounts
• Accurately and timely billing and rebilling of institutional and professional claims 
• Review, prepare and contact third party payors in a timely manner to determine claim status for hospital and physician claims 
• Review refund documentation for accuracy and completion

Required Qualifications:

• 3+ years of credit balance review and project work experience in a professional services and/or consulting environment
• Self-starter with ability to work independently in remote settings; prior remote experience preferred
• Intermediate to advanced proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and web-based applications
• Ability to read and understand 835 EDI information to utilize in conjunction with account and transaction detail to determine the correct resolution of credit balance accounts
• Knowledge of financial and accounting terminology
• Proven project coordination, organizational, and time management skills
• Process-oriented, quality-focused, and able to prioritize multiple projects under tight deadlines
• Excellent analytical skills to identify trends and make recommendations collaboratively