Business Operations Analyst

About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.

We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!

LastPass is looking for a Business Operations Analyst

We are seeking a dynamic Business Operations Analyst to contribute to the daily operations of our Customer Experience department. The successful candidate will play a key role in optimizing efficiencies, driving process improvements, and supporting strategic initiatives.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

In addition to working directly with the operations team, this role will collaborate with various functional teams across the organization to address and improve areas that impact the customer experience.

Key partners include customer success, customer support, sales, renewals, and enterprise applications. This role reports directly to the Manager of Customer Experience Operations.

What are some of the exciting challenges you will be working on?

• Provide first-level support for operational issues, troubleshooting and resolving daily challenges
• Regularly monitor systems and processes to ensure they are functioning as intended
• Assist in collecting and analyzing data to generate reports and insights that inform decision-making processes
• Develop and maintain accurate documentation of processes, procedures, and system configurations to support operations and facilitate knowledge sharing
• Collaborate closely with teams such as IT, Sales, and management to resolve operational issues and implement improvements
• Identify inefficiencies within existing processes and recommend solutions to enhance productivity and streamline operations
• Ensure all operations comply with policies, processes, and standards
• Support projects by assisting with the planning, execution, and monitoring of specific strategic initiatives

What does it take to work at LastPass?

• Passion for enhancing both customer and employee experiences
• Familiarity with relevant software tools, databases, and data analysis techniques
• Proficiency in Excel, SQL, or other data analysis tools
• Strong analytical skills with keen attention to detail
• Excellent problem-solving abilities
• A track record of driving continuous improvement, implementing large-scale changes, measuring impact, and adapting strategies to maximize results

It's great, but not required:

• Salesforce Admin Certification

Why LastPass?

• Market-leading password manager
• High-growth, collaborative environment with inclusive teams
• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous parental leave
• Comprehensive health coverage, including dependents
• Home office setup support
• LastPass Families free account for up to 5 members
• Continuous learning and development opportunities, including an annual learning stipend to invest in your growth
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend to support your home office needs
• Short-Term or Remote-Centric Work Arrangements for added flexibility

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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