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Enterprise Account Director

Boston, MA

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About this position:

As an Enterprise Account Director at Later, you’ll play a crucial role in supporting and nurturing our top-tier enterprise clients, ensuring their growth and success. You’ll work closely with the sales team, leveraging your industry expertise and strategic insights to build strong, long-term relationships with brands and agencies. Your primary focus will be to help clients achieve their business goals, drive revenue growth, and ensure seamless execution of client initiatives. This role is designed for a strategic thinker with a passion for client engagement and collaboration, who thrives in a fast-paced, results-driven environment.

What you'll be doing:

  • Client Engagement & Relationship Building:
    • Lead educational initiatives such as lunch-and-learns, strategy sessions, and strategic business reviews (SBRs) to provide clients with valuable insights and demonstrate the full potential of Later’s offerings.
    • Build strong relationships with key decision-makers (VPs, C-suite executives, and department heads), acting as a trusted advisor to help them achieve their business goals.
    • Drive proactive engagement by identifying and navigating complex client conversations, ensuring client satisfaction and loyalty.
  • Strategic Account Management:
    • Work closely with sales to nurture and grow relationships with enterprise brands and agencies, driving long-term success and growth for your assigned book of business.
    • Develop tailored success plans for each client, guiding them toward specific goals and outcomes, while helping to expand Later’s footprint within their organization.
    • Identify new opportunities for growth and upsell by collaborating with internal strategy and execution teams.
    • Act as the main point of contact for clients from onboarding, upsell, expansion, and renewal, ensuring their needs are met and expectations exceeded.
  • Client Advocacy, Insights, & Feedback:
    • Collaborate with internal teams (product, data, marketing, etc.) to identify and create vertical-specific solutions that address clients’ unique challenges.
    • Actively gather market insights and client feedback to inform product development, providing input on new features, enhancements, and solutions that can drive greater client value and success.
    • Serve as the “Voice of Customer,” ensuring client needs and feedback are communicated effectively across the organization.
  • Thought Leadership & Industry Influence:
    • Represent Later at industry events, webinars, podcasts, and panels, positioning the company as a thought leader and cultivating relationships with key industry players.
    • Participate in high-level networking opportunities such as CMO dinners to foster deeper relationships and drive meaningful discussions with influential decision-makers.
    • Stay informed on market trends and best practices, sharing insights to keep Later at the forefront of the Social and influencer marketing space.
  • Execution Support & Collaboration:
    • Collaborate closely with the delivery and execution teams to ensure smooth and successful implementation of client strategies and initiatives.
    • Provide ongoing support to clients throughout the execution phase, ensuring that solutions are delivered on time and meet or exceed expectations.
    • Partner with cross-functional teams to ensure client success is fully supported at every stage of the journey, from strategy development through execution and post-launch.

We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!

  • 6+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue.
  • Experience navigating complex enterprise sales cycles is strongly preferred
  • Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives. 
  • Strong time management skills to ensure goals, KPI’s, and defined business outcomes are achieved. 
  • Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved.
  • Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals.
  • Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change. 
  • Travel required.

How you work: 

  • You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes. 
  • Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results.
  • Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics. 
  • Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support.
  • You share insights to help the team stay ahead and make informed decisions.
  • You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you. 
  • You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration. 

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. 

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range: 

$180,000 - 215,000 OTE

 

#LI-Hybrid  

Where we work

We have hubs in Boston, MA; Vancouver, BC; Toronto, ON; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. 

Diversity, inclusion, and accessibility

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

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