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Technical Enablement Manager

Hybrid - US

About the Job:

As a Technical Enablement Manager at LaunchDarkly, you will play a critical role in empowering our Customer Experience teams by providing the necessary training, resources, and support to ensure they can effectively demonstrate the value of our platform. In this role, you will be responsible for product enablement, including release enablement, ensuring that our technical teams are not only able to demonstrate our solutions but also effectively tie them to customer value. You will work very closely with our Product and Product Marketing teams to ensure high-quality, timely enablement that aligns with our product roadmap. Your primary focus will be on developing, designing, and delivering technical enablement programs that cater to the needs of Solutions Engineers and other technical revenue teams, ensuring they are equipped with the knowledge and skills to lead successful customer engagements, drive platform adoption, and serve as trusted technical advisors to our customers.

Responsibilities:

  • Enable Technical Teams: Develop and implement comprehensive technical onboarding and everboarding enablement programs for new hires existing technical team members, ensuring they are well-equipped to excel in their roles.
  • Content Curation and Development: Curate, design, and maintain a library of technical enablement content, including product documentation, demo scripts, technical deep-dives, and best practices guides. Ensure all materials are up-to-date and align with the latest product features and industry trends.
  • Program Design and Delivery: Create and deliver engaging, interactive training sessions, workshops, and certifications that cater to various learning styles. Topics may include platform overviews, advanced product features, customer pain point identification, and solution design.
  • Collaboration with Cross-Functional Teams: Work closely with Product, Engineering, and Marketing teams to stay informed about product updates and new features. Integrate this knowledge into enablement content and training programs to ensure alignment with product strategy and messaging.
  • Technical Expertise: Develop and maintain a deep understanding of the LaunchDarkly platform and its surrounding ecosystem. Serve as a subject matter expert in internal discussions and customer engagements, providing valuable insights and guidance to the Solutions Engineering team.
  • Customer Advocacy: Act as a liaison between the Solutions Engineering team and the Product/Engineering teams, advocating for customer needs and feedback to influence product development and ensure customer satisfaction.
  • Performance Measurement: Establish metrics to assess the effectiveness of enablement programs. Regularly analyze program outcomes and feedback to continuously improve the quality and impact of training initiatives.
  • Revenue Team Partnership: Collaborate with Sales, Solutions Engineering, Customer Success, and Professional Services teams to ensure a unified approach to customer engagements, enhancing overall customer experience and driving successful platform adoption.

About You:

  • Enablement-Focused Growth: Passionate about learning and growth, actively seeking and providing feedback to continuously enhance both personal skills and those of the team.
  • Impact-Driven Results: Strives for ambitious goals, working proactively to improve team and company outcomes, often extending beyond direct responsibilities.
  • Clear Communication: Excels at simplifying complex concepts, delivering clear and concise messages tailored to the audience for maximum impact.
  • Adaptability in Action: Thrives in dynamic environments, taking decisive action even in situations with low clarity, ensuring progress and alignment.
  • Collaborative Partnerships: Builds strong, meaningful relationships with internal teams and stakeholders, driving collective success through collaboration.

Qualifications:

  • 5+ year working in a SaaS organization with experience in a technical role or technical enablement role (experience of both Sales/Solutions Engineering and Technical Enablement preferred)
  • Experienced and passionate in leading virtual and in-person training programs, including technical workshops
  • Skilled in developing dynamic and engaging technical trainings for various audiences

Pay:

Target pay ranges based on Geographic Zones* for Level P4:

  • Zone 1: San Francisco/Bay Area or New York City Metropolitan Area: $138,000 - $162,000** On Target Earnings (OTE) includes base pay and commission
  • Zone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $124,000 - $146,000** On Target Earnings (OTE) includes base pay and commission
  • Zone 3: All other US locations: $117,000 - $138,000** On Target Earnings (OTE) includes base pay and commission

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.

**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

  • Improving the velocity and stability of software releases, without the fear of end customer outages
  • Delivering targeted experiences by easily personalizing features to customer cohorts
  • Maximizing the business impact of every feature through the ability to experiment and optimize
  • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
  • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.

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