Customer Support Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is a one-stop commerce platform that empowers merchants around the world to simplify, scale, and provide exceptional customer experiences. Our culture is driven through shared values and initiatives that support our employees, we encourage a work-life that works for everyone. Your happiness, whether you're working, hustling, or vacationing, is at the core of our company.

As part of Lightspeed, we have a product called Ecwid (Lightspeed E-Series) that helps businesses all over the world to create a site with an online store without the help of programmers and designers.

We’re looking for Support Specialists to join our Support team in Yerevan. 

In this role, you will be working as part of our awesome Ecwid Support team, helping out customers around the world.

Please note that this is a full-time position and, unfortunately, it cannot be combined with university studies.

What you’ll be doing:

  • Have enthusiastic, positive and knowledgeable interactions with customers, partners and Lightspeed team members
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Maintain customer health and retention by responding to red flags
  • Assist with the help of the Ecwid by Lightspeed Support Centre
  • Be involved in the review and deployment of new Lightspeed platform releases
  • Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
  • Advocate and promote improvements to our products and services from frontline customer feedback to the Support Manager

What you need to bring:

  • Excellent written and verbal English and Russian skills
  • Desire to help our customers and make their business successful
  • Willingness to learn something new

*Please keep in mind that this is a full time on-site position and you need to be located in Yerevan to apply.

What’s in it for you?

  • Flexible hours and hybrid work — we work from the office three days a week to sync with the team and brainstorm new ideas, with the option of working remotely for the remaining two days
  • People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
  • Lightspeed equity scheme (we are all owners)
  • Health & Wellness Credit — expense up to 195000 AMD per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
  • Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
  • Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
  • A medical insurance plan that covers dental care
  • At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
  • Variety of resources. We provide Apple MacBooks Pro for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
  • Time off to volunteer and give back to your community
  • Awesome office space located in Yerevan

 

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

#LI-AK2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
 
 
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A great customer care agent has great knowledge about the product they support. Our platform is designed the way every person can create their own store, regardless of the technical background.
So let’s imagine you have some wonderful products you’d like to sell online. Create and customize your own free Ecwid store (choose your designs, add items to your catalog, etc) at https://ecwid.com. This will let you get to know our product better and understand how it works. When you’re done, please send us a link to your store in your reply.

* If you'd like to get some extra points, you can add your new store to any custom website (feel free to choose any free site builder to create it) and send us a link to this site.

Write at least 300 words in your essay.
Please send us an essay and tell us some details about you as a person, your likes and dislikes, the latest skills you’ve learned – pretty much any interesting info you feel comfortable sharing. Also, please include answers to the following questions to the essay:

  • Why are you interested in becoming a customer support specialist?
  • What was the most satisfying customer service experience you’ve had as a client? Please remember an example from your personal life and describe it.
  • Have you ever faced bad customer service? If you have, please tell us some details about that situation. If you were an employee of the company from your example, what would you do to make sure clients were happy?

 

Please, do not use AI networks to compose the essay, otherwise the task will not be considered completed. Our goal here is to get to know you better and evaluate your English level.