Team Lead - System Enablement Specialists

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

As theTeam Lead, System Enablement Specialist, you will oversee a team focused on the development and maintenance of enablement documentation for IS-owned systems and tools. IS Systems Enablement is also responsible for delivering training initiatives that drive effective system adoption across the organization.

What you'll be doing: 

• Partner with IS PM leadership to ensure successful enablement on high impact IS projects & initiatives 
• Ensure consistent execution of the playbook to meet stakeholder needs throughout the project lifecycle.
• Lead, mentor, and manage a team of system enablement specialists, ensuring high performance and engagement.
• Provide adoption metrics to cross functional leadership to highlight areas of improvement and enforce enablement.
• Provide regular project status updates to leadership and ensure adherence to deadlines.
• Engage with cross-functional stakeholders to share team updates, exchange feedback, and align on priorities.
• Foster a collaborative and inclusive team culture that encourages innovation and knowledge sharing.

At a more granular level:

• Leadership & Team Management:
  • Lead, mentor, and manage a team of system enablement specialists, ensuring high performance and engagement.
  • Set clear objectives, provide regular feedback, and conduct performance evaluations to support the professional development of team members.
  • Foster a collaborative and inclusive team culture that encourages innovation and knowledge sharing.
• System Optimization:
  • Collaborate with cross-functional teams (IS, Product, etc.) to identify and address system needs and opportunities for improvement.
  • Develop and maintain system documentation, playbooks, and best practices to standardize processes across the organization.
• Project Management:
  • Manage multiple projects simultaneously, ensuring they are delivered on time, within scope.
  • Develop project plans, allocate resources, and track progress, while proactively identifying and mitigating risks.
  • Communicate project status, updates, and challenges to stakeholders at various levels of the organization.
• Stakeholder Engagement:
  • Act as a liaison between technical teams and non-technical stakeholders to translate business requirements into system enhancements.
  • Build strong relationships with key stakeholders, understanding their needs and providing solutions that align with business objectives.
  • Facilitate training sessions, workshops, and onboarding for end-users to maximize the adoption and utilization of systems.
• Continuous Improvement:
  • Identify opportunities for process automation and improvement, leveraging data analysis and industry best practices.
  • Lead initiatives to implement new tools, technologies, or systems that enhance operational capabilities.
  • Monitor system performance and user feedback to drive continuous optimization and ensure high availability and reliability.

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit when you travel by public transport
• Regular breakfast or lunches, drinks & snacks in our amazing offices

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.