Onboarding Coordinator (Permanent Work from home)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for an Onboarding Coordinator (Permanent Work from home) to join our team in Manila. 

As an Onboarding Coordinator, you'll guide our retailers through a smooth and successful onboarding process, helping them unlock the full potential of our retail platform to drive long-term engagement and deliver an exceptional customer experience.

What you’ll be doing:

• Guide retailers through the onboarding process, including assisting with test transactions and ensuring they successfully complete 10 transactions within a 14-day timeframe
• Schedule and coordinate calls with client trainers and implementation consultants as needed
• Maintain accurate documentation of each retailer’s onboarding journey, tracking milestone achievements and maintaining detailed records of client interactions
• Proactively monitor onboarding progress, keeping up-to-date forecasts of clients expected to reach 10 Completed Days (10CD) each week
• Capture and relay client feedback to Product, Sales, and Operations teams to support ongoing improvements to the onboarding experience
• Identify opportunities to improve internal processes by streamlining workflows, introducing new tools, or creating standardized procedures
• Monitor high-priority tickets and escalate critical issues when necessary to ensure timely resolution and a smooth onboarding experience

What you need to bring:

We're looking for a candidate who has experience with the following:

• Strong time management and organizational skills, with the ability to manage multiple priorities effectively
• Outstanding communication and presentation skills—both written and verbal
• A collaborative approach and the ability to build trust and act as a reliable advisor to clients throughout their onboarding journey
• A strong commitment to delivering high-quality work and consistently following through on tasks and responsibilities

Even better if you have, but not necessary:

• Technical knowledge of the retail industry and retail commerce tools 
• E-commerce experience
• Sales or Customer Service experience 
• Intermediate Google Sheets or MS Excel skills

Our hiring process is very straightforward. You’ll undergo a preliminary video screening and the whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• Benefits you can enjoy from day one: 
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book!  

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.