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Senior Survey Service Consultant

Bristol

Hiring Manager - Lauren Fifield

Closing Date - 29th August 2025

The Opportunity

We’re looking for a proactive and customer-focused Senior Surveys Service Consultant to support the smooth running of our internal administration and reporting processes within the surveys function.

In this varied role, you’ll play a key part in ensuring our survey operations run efficiently and our customers receive outstanding service. Your responsibilities will include:

  • Assisting the Surveys Sales Team by managing availability and coordinating survey bookings
  • Allocating survey instructions to the appropriate surveyor
  • Communicating survey dates clearly and professionally to customers
  • Handling customer queries with confidence and care
  • Monitoring the progress and completion of scheduled surveys
  • Supporting administrative tasks, including invoicing
  • Assisting the Surveys Manager with managing the surveyor panel

About You

You’re an excellent communicator with a friendly and professional telephone manner, and you thrive in a customer-focused environment.

You’ll also bring:

  • GCSEs or equivalent qualifications
  • Experience in sales and/or customer service
  • Strong IT skills, particularly in Microsoft Office
  • A solid understanding of high-quality customer service standards
  • Knowledge of the domestic property surveys industry (desirable but not essential)

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