Global Community Manager III, AI

About the Role

We are seeking a highly skilled Community Manager to lead engagement across our AI‑focused social channels. This role serves as the subject‑matter expert on our AI communities—understanding their interests, behaviors, and motivations—and is responsible for developing strategies that deepen connection, foster meaningful interaction, and strengthen brand affinity. A genuine passion for AI and emerging technology trends is essential.

You will partner closely with our community management agency to guide engagement, reporting, and strategic direction. While the agency manages day‑to‑day moderation, you will analyze qualitative and quantitative insights to shape recommendations that elevate the overall community experience. You will also play a key role within our broader community engine, collaborating with creative, digital, international, and product teams to ensure community insights inform content, messaging, and brand initiatives.

This role requires strong cross‑functional collaboration, sound judgment, and the ability to navigate complex workflows while driving high‑impact decisions.

Key Responsibilities

Community Expertise & Insights

• Serve as the expert on our AI communities—understanding their interests, behaviors, and evolving needs.
• Deliver regular insights through weekly readouts and reports to inform strategy and cross‑functional decision‑making.
• Identify opportunities to strengthen community connection and drive sustained engagement.

Engagement Strategy & Execution

• Help shape engagement strategies for AI‑focused brands, including tone‑of‑voice development, new engagement concepts, and community‑first initiatives.
• Identify new opportunities to authentically embed the brand within AI communities and support their needs.

Vendor & Agency Oversight

• Oversee agency‑led community management efforts, including comment triage, engagement on owned content, and proactive participation across relevant AI conversations.
• Ensure agency output aligns with brand standards, engagement goals, and community expectations.

Cross‑Functional Collaboration

• Partner with Social Media Managers and Production Coordinators to support content publishing when needed.
• Work with Creative Strategists and Social Media Managers to develop community‑first creative, including text‑based posts, surprise‑and‑delight moments, and real‑world activations.
• Source user‑generated content and community moments for amplification across brand channels.

Data, Insights & Optimization

• Analyze sentiment, conversation trends, and platform‑native behaviors using social listening tools and platform analytics.
• Translate insights into actionable recommendations that strengthen community health and engagement.

Crisis & Issues Management

• Support crisis response efforts during peak moments by escalating sensitive conversations and providing informed recommendations.
• Navigate high‑pressure situations with sound judgment and clear communication.

Required Experience

• Passion for community building and enthusiasm for AI‑driven conversations.
• 4+ years of experience in community management and social strategy for digital‑first, culturally relevant brands.
• Proactive, self‑directed approach with a track record of pitching ideas, owning deliverables, and celebrating team wins.
• Deep understanding of social platforms, community behaviors, and customer mindsets, with the ability to distill insights clearly.
• Strong copywriting skills for both social content and presentations.
• Experience managing sensitive brand moments, including crises, issues, and real‑time news cycles.
• Excellent organizational and account management skills, with a commitment to meeting deadlines.
• Comprehensive understanding of major social platforms and their mechanics.

Preferred Experience

• Experience building queries, optimizing dashboards, and reporting within social listening tools.
• Familiarity with tools such as Sprinklr, JIRA, and Brandwatch.
• Content creation experience across platforms such as Instagram Reels, TikTok, and Threads.
• Experience managing community groups on platforms like Discord, Reddit, and other community‑driven spaces.
• Strong awareness of industry trends in community management and social strategy.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

 

Location: Remote (NYC highly preferred)

Role type: Contract 6 Month Position 

Expected hours: 40 per week 

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)