
Sr. Customer Quality Leader, Lucid Technologies
Lucid Technologies is seeking a highly skilled and motivated Sr. Customer Quality Leader to join our dynamic team. This role is a blend of Quality Engineering and Program Management and is critical to strengthening our technical integration, quality assurance, and process control capabilities as it relates to our external business.
This position serves as the customer-facing counterpart to a Supplier Industrialization Engineer (SIE) at an OEM. While an SIE ensures that suppliers meet the OEM’s quality and manufacturing standards, the Customer Quality Leader ensures that Lucid’s products meet or exceed the expectations of our customers—from initial integration through production and into service.
You will work in close collaboration with Lucid’s internal quality, engineering, and manufacturing teams to ensure alignment on quality standards, issue resolution, and continuous improvement. This role bridges external customer expectations with internal execution, ensuring that quality is embedded throughout the product lifecycle.
Our mission is to accelerate the adoption of sustainable transportation by enabling the successful deployment of Lucid’s world-class technologies into a broader range of applications.
Notable programs to date include the end-to-end design, development, and manufacturing of high-performance motorsport battery systems and front drive units for a premier electric racing series, as well as a strategic supply partnership with Aston Martin to deliver advanced electric powertrain technologies.
https://ir.lucidmotors.com/news-releases/news-release-details/lucid-unveils-state-art-motorsports-electric-drive-unit-taking
https://ir.lucidmotors.com/news-releases/news-release-details/lucids-world-leading-electric-powertrain-technology-propels
Key Responsibilities
- Act as the voice of the customer within Lucid, ensuring customer quality requirements are clearly understood, documented, and met.
- Partner with Lucid’s internal quality and manufacturing teams to align on quality standards, processes, and corrective actions.
- Lead customer issue communication and partner with internal teams to drive resolution, including root cause analysis, containment, corrective actions, and validation.
- Provide input to develop and maintain control plans, PFMEAs, and quality inspection standards for customer programs.
- Support APQP, PPAP, and other automotive quality processes for new product launches and engineering changes.
- Monitor and analyze field performance data, warranty claims, and customer feedback to identify trends and drive improvements.
- Conduct process audits and support internal and external quality system audits (e.g., IATF 16949, ISO 9001).
- Participate in continuous improvement initiatives using structured problem-solving tools such as 8D, 5-Why, and Six Sigma methodologies.
- Support the development and implementation of best-in-class quality systems and documentation practices.
Qualifications
- Bachelor’s or Master’s degree in Mechanical, Electrical, Industrial Engineering, or a related field.
- 7+ years of experience in quality engineering, preferably in the automotive or high-tech manufacturing industry.
- Strong understanding of electric powertrain systems and their integration into vehicle platforms.
- Hands-on experience with APQP, PPAP, FMEA, MSA, SPC, and other core quality tools.
- Proficiency in root cause analysis and corrective action methodologies (8D, 5-Why, Ishikawa).
- Familiarity with customer portals and quality reporting systems (e.g., OEM-specific systems).
- Excellent communication, documentation, and stakeholder management skills.
- Experience with high-complexity production environments is a plus.
- Knowledge of IATF 16949, ISO 9001, and other relevant quality standards.
Base Pay Range (Annual)
$135,300 - $186,010 USD
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