Service Parts Outbound Specialist

Lucid Motors is seeking a motivated and experienced Service Parts Outbound Specialist to join the European Service Supply Chain organization (After-Sales). This role will be responsible to operate spare parts outbound flows for the region, ensuring fulfilment and coordination of all orders to customers, acting as a warehouse dispatcher, channel & transportation planner. Our ideal candidate exhibits customer service aptitude combined with administration skills, ability to operate daily business while defining plans to support Service demand, reduce freight costs and optimize inventory levels with end goal to improve customer satisfaction.

Candidates will be expected to possess a proactive attitude with a solution-oriented mindset, is detail-oriented and can build strong relationships to set the foundational processes to ensure the highest customer experience.

This position requires a dynamic individual with a strong analytical background and inventory management capabilities. This role requires partnership with Logistics, Packaging, Field Operations, Sales, Finance, and Trade and Compliance to execute processes and manage changes.

The Role

• Oversee fulfilment and coordination of customer orders, including order allocation and dispatch to regional warehouse, warehouse processing & backorders coordination.
• Act as transportation planner, scheduling and coordinating last miles deliveries of Service Supply Chain shipments from our regional warehouse.
• Perform necessary administration related to outbound processes.
• Serve as the main point of contact for customers and carriers, address inquiries and resolve issues in a timely manner, focusing on customer experience.
• Enable channel planning function, support inventory management plans and balancing in the field, ensuring optimal fulfillment time and securing right inventory at the right location.
• Monitor regional KPIs and maintain agreed Service Level or lead actions for improvement.
• Strive for improvements aimed at enhancing operational efficiency, customer satisfaction or process optimization, and support tactical plan by actively looking at solutions and drive implementation.
• Oversee outbound related processes such as Over, Shortage & Damages handling, Packaging availability, customer returns.
• Perform various level of analysis to support business decisions or improvement plan (i.e costs optimization, inventory optimization, leadtime improvement, …)

Qualifications

• Bachelor’s Degree preferred in Supply Chain, Logistics Engineering, or related field.  An equivalent combination of education, training, and experience may be considered.
• At least 3-5 years' relevant work experience within a Supply Chain/Logistics/Retail company. Relevant experience with automotive logistics, aftermarket, transportation, and global trade process and procedures, preferably in a high-volume environment.
• A good command of English, as this is the working language of our international environment. Other European languages are a plus.
• Proficient with Microsoft Office software, especially Excel. Experience with ERP systems and an understanding of a WMS/TMS system is also important.
• Be a team player with focus on improvement and a strong drive for results.
• Persistent and resilient when confronted with obstacles and resolves issues in a timely manner.

Requirements

To be successful in this position, you are/have:

• Be Customer centric.
• Excellent communication skills.
• Proactive attitude and problem-solving mindset to address customer concerns and find appropriate resolutions.
• Able to work in a structured and accurate manner. Capacity to evolve in a start-up environment.
• Warehouse and Transport Logistics knowledge.
• Analytical skills.
• True team spirit and not afraid to go above and beyond to be successful.