Sr. Program Manager Sales Operations

We are seeking a highly motivated and experienced Sr. Program Manager to join our Sales Operations & Enablement team in Europe. The ideal candidate will possess strong program management skills, a strategic mindset, and a proven track record in sales operations and enablement. This role is crucial in driving the success of our sales teams by introducing new strategic initiatives, optimizing processes, implementing effective strategies, and ensuring seamless execution of sales programs.

The Role:

• Work alongside the European Sales management team to provide direction, management, and execution on key sales and sales operations projects and objectives.
• Develop and manage Europe Sales Operations programs roadmap, program workstreams, prioritization, and coordination of activities for Lucid’s European Sales Operations team.
• Pro-actively identify operational inefficiencies and work towards resolutions and improvements from identification to implementation and adoption.
• Oversee and drive Sales, Order Operations, Delivery Experience, Commerce Systems, and IT teams and various supporting and cross-functional teams to develop roadmaps, business cases, timelines, and process milestones. Ensure high quality deliverables and timely implementations.
• Plan and coordinate all UAT
• Oversee and track readiness for all key initiatives with Sales Operations such as new product releases and new market entries.
• Coordination with G&A functions critical to sales and sales operations process development and SOX compliance: Finance, Accounting, Legal, HR, Procurement.
• Establish detailed readiness trackers and process for reporting and executing all aspects of sales operations process and project development, improvement, and optimization.
• Drive, execute, and track program deliverables, milestones, action items, dependencies, risks, and mitigation plans.
• Ensure business model changes are planned, processes are designed agreed, implemented and adapted to and incorporated into Lucid’s standard operating procedures, systems with the aim of full automation.
• Develop business cases and tangible metrics to measure ROI.
• Breakdown silos and ensure all sales channels are supported and effectively work together, including but not limited to Marketing, Sales & Delivery, Order Operations, Corporate Sales, Remarketing, Training and Enablement and LFS.
• Independently drive workstreams including structuring and breaking down complex problems, creating workplans, driving cross-functional alignment, and ultimately delivering tailor-made recommendations and solutions that drive creative and rapid positive outcomes for the Business.
• Manage and support cross-functional stakeholders.
• Manage and drive multiple concurrent projects with cross-functional partners in North America, Europe, and other parts of the world as we expand our footprint.
• Analyze data and draw insights which will form the core strategy to improve for sales and sales operations in Europe.
• Work in an ambiguous environment with constantly changing requirements and projects ranging from pricing, data management, new program development, project planning/execution across multiple functions, and direct implementation of strategies devised.
• Serve as a connector across multiple functions and business teams, helping to translate high-level strategy into clear, executable goals to solve problems, remove roadblocks, and mitigate risk.
• Support ad-hoc projects as needed.

Qualifications:

• 8+ years experience in managing complex business operations critical cross-functional projects/programs, preferably within automotive.
• Relevant Bachelor’s degree, or equivalent combination of education and experience.
• Ability to understand business requirements, translate those into compelling business solutions, and present your recommendations to technical and business audiences at all levels.
• Understand and document technical and business dependencies between cross-functional/cross-organizational teams.
• Passion for project management, strategy, and program management.
• Goal-oriented, independent thinker, self-starter, and collaborative team player who can prioritize, manage, and execute various projects simultaneously with excellence in fast-paced environments while elevating and supporting colleagues.
• Commitment to a dynamic, structured, and efficient way of working.
• Strong interpersonal and communication skills and confidence to work robustly at all levels.
• Demonstrable ability to develop analytics and draw impactful insights.
• Flexibility & Resilience: Remains flexible and adjusts to demands and shifting priorities without becoming frustrated; open to change and new ideas; finds alternate ways to work through obstacles to get issues resolved.
• Experience working with project planning tools (Excel, PowerPoint, Smartsheets, Lucid chart, Confluence, JIRA).
• Fluent in English – additional languages are a plus.
• Willingness to travel.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.