
Sr. ServiceNow Administrator
Job Summary:
We are seeking an experienced Sr. ServiceNow Administrator with a minimum of 5 years hands-on experience administering and supporting the ServiceNow platform in a mid-to-large enterprise environment. The ideal candidate will be responsible for the administration, configuration, maintenance, and continuous improvement of the ServiceNow platform, ensuring optimal performance, alignment to ITIL standards, and a seamless user experience.
You Will:
- Administer and maintain all core modules within ServiceNow, including but not limited to: Incident, Problem, Change, Request, CMDB, Knowledge, Asset (HAM&SAM), Employee Experience and Service Catalog.
- Perform advanced configuration and development of forms, workflows, client/server scripts, notifications, business rules, UI policies, and integrations.
- Partner with process owners to design and implement solutions within the platform that support business needs and align with industry best practices.
- Maintain data integrity and perform regular audits of the CMDB, discovery results, and related data sets.
- Manage platform upgrades, patches, and releases, ensuring customizations are preserved and issues are proactively addressed.
- Develop and maintain custom reports, dashboards, and performance analytics for stakeholders and process owners.
- Provide user support, training, and documentation across all levels of the organization.
- Troubleshoot and resolve platform issues, ensuring minimal disruption to services.
- Collaborate with developers, architects, and vendors on platform enhancements and third-party integrations (e.g., Active Directory, SCCM, HR systems, monitoring tools).
- Monitor system performance and proactively identify opportunities for optimization.
- Maintain proper change management procedures and documentation in accordance with internal policies and audit requirements.
You Bring
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience in lieu of degree may be considered).
- Minimum of 5 years of ServiceNow administration experience, including working with major modules and platform development.
- Strong understanding of ITIL framework and experience working in ITSM environments.
- Hands-on experience with ServiceNow Studio, Flow Designer, Script Includes, and Integration Hub.
- Experience with Discovery, CMDB management, and data reconciliation.
- Familiarity with ServiceNow upgrades, cloning, and system health checks.
- ServiceNow Certified System Administrator (CSA) is required. Additional certifications (ITSM, Discovery, CMDB, HRSD, or CSM) are highly desirable.
- Experience with Agile/Scrum methodologies and working within DevOps toolchains is a plus.
Preferred Skills:
- Knowledge of JavaScript, Glide API, REST/SOAP APIs.
- Strong analytical, problem-solving, and documentation skills.
- Ability to manage multiple priorities and deliver quality results in a dynamic environment.
- Excellent communication and stakeholder management skills.
Base Pay Range (Annual)
$123,200 - $169,400 USD
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
Apply for this job
*
indicates a required field