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Technical Services Engineer

New York City

Technical Services Engineer

Location: Hybrid in New York City (3 day in-office requirement)

Qualifications:

  • 3+ years of experience in technical support, production engineering, or similar roles, preferably in a SaaS environment.
  • A self-starter with strong problem-solving skills, the ability to work independently, and a “big picture” perspective.
  • Strong troubleshooting and debugging skills with web applications, databases, and distributed complex systems.
  • Proficiency in SQL for data analysis and problem-solving.
  • Experience with monitoring/logging tools such as Datadog or similar platforms.
  • Familiarity with ticketing systems (Jira) 
  • Familiarity with incident management processes.
  • Excellent communication and interpersonal skills in English (Hebrew is a plus).
  • Ability to work independently, make decisions, and think strategically in a fast-paced environment. 

Bonus points:

  • Exposure to AWS serverless architecture and CloudWatch.
  • Knowledge of web technologies: HTML, JavaScript, and REST APIs.

A day in the life and how you’ll make an impact:

  • Serve as a key escalation point for complex technical issues, collaborating closely with engineering teams to ensure timely and effective resolution for customers.
  • Maintain and monitor production environments to uphold system reliability, availability, and optimal performance.
  • Proactively monitor infrastructure and applications, leveraging data analysis and custom tooling to detect, investigate, and prevent issues before they impact users.
  • Design and implement monitoring solutions and operational procedures that enhance system stability and support continuous improvement initiatives.
  • Lead cross-functional incident response efforts, coordinating across teams to drive rapid resolution, root cause analysis, and long-term mitigation strategies.

About the team:

We are looking for an experienced Technical Services Engineer to join our team. In this role, you will serve as a Tier 3 escalation point, take ownership of production monitoring frameworks, and lead cross-functional incident management efforts. Success in this position requires a proactive approach to system reliability, strong analytical and problem-solving skills, and the ability to collaborate effectively across multiple teams to ensure seamless technical operations.

About Melio USA: 

  • Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $100,000 - $120,000.
  • Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
  • 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
  • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. 
  • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it. 
  • Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week. 
  • Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
  • Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities. 

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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