Job Application for Technical Support Specialist at MEMIC

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Are you looking for....

... a chance to break into an IT career?

... a helpdesk role with opportunity to expand into different fields of IT?

…innovative ways to solve problems?

…a chance to get hands-on with leading technologies?

...a way to effect change using Agile/Lean/DevOps processes?

…a challenge of exploring and building something new?

If so, join MEMIC’s Information Technology Department as our next Technical Support Specialist. We need innovators like you to help us transform the company.

The IT Technical Support Specialist will provide Technical support to MEMIC employees. This individual will work as a team member and will be involved in making team decisions on hardware and software upgrades as well as deployment of new and replacement equipment. They will troubleshoot issues with performance of business operation hardware and software to include Windows devices/phones and Apple phones and tablets. Participation in evaluating network, hardware and software problems and will assist in getting the problem resolved.

Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations. This will require discretion, independent judgment, documentation and reporting
Responsible for troubleshooting and resolution of operational performance of laptops, tablets, VPN tokens, wireless access and phones.
Supporting the Operations and Technical team with network performance issues; this includes but is not limited to monitoring, network and internet resources
Supports and monitors MEMIC branch offices network performance and supports and documents employee hardware and software needs on a regular basis.
Set up, deployment and support of new or replacement business equipment and software.
Assist MEMIC’s remote users with connectivity issues.
Act as project lead on technical conversions, installations, and moves to include hardware and software.
Work with outside vendors on their products and coordinating resolution which involves analysis, planning and design.
Provide Help Desk Coverage

Requirements:

Associate of Science in Computer Services or equivalent experience with 2-3 years’ experience in the field preferred.
Working knowledge of the Microsoft environment to include Windows 7 and 8.1, Windows Server 2008, 2012 and Office 2013, Windows Terminal Server, IBM AS/400 operating systems, Lotus Notes environment, Microsoft active directory.
Project coordination, completion and follow up with strong attention to detail and the ability to work in a team environment

Our comprehensive benefits package includes all traditional offerings such as:

Health Insurance options, Dental Insurance options and Vision Insurance
Employee Life Insurance/AD&D and Dependent Life Insurance options
Short-term & Long-term Disability
Health Savings Account with potential employer match
Flexible Medical and Dependent Care Account
Accident Insurance
Critical Illness Insurance
Employee Assistance Program
Legal/Identify Theft Insurance options
Long Term Care Insurance
Pet Insurance
401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
4 weeks of Paid Time Off (PTO)
11 paid holidays

We also offer other benefits to help foster a healthy, balance lifestyle such as:

Flextime schedules
Paid Parental Leave
Student loan paydown and refinancing assistance
Educational assistance for job related courses, seminars, certifications or degrees
One paid day every year to volunteer for your non-profit of choice
On-site fitness center (Maine & Virginia) or fitness reimbursement
Subsidized parking
Sit-Stand desks & daily stretch breaks

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law.

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I hereby certify that the information contained in the employment application I submit to Maine Employers’ Mutual Insurance Company, hereinafter referred to as (“MEMIC”) or (“the Company”) is true and complete to the best of my knowledge. I understand that material omissions or falsification of this application may result in my disqualification from consideration for employment or dismissal from employment. I understand that my employment is subject to a satisfactory check of references. I authorize MEMIC and/or its designees the right to investigate the information given and to secure additional information, if necessary. I authorize my previous employers, educational institutions and all other individuals and organizations listed in this application form to provide information about my employment, work habits and character. I agree that MEMIC, and/or its designees and my previous employers, educational institutions and all other individuals and organizations listed in this application form will not be held liable in any respect if an employment offer is not made, is withdrawn, or my employment is terminated because of furnishing necessary information incident to the employment process. I understand that MEMIC is in no way obligated to provide employment and I am in no way obligated to accept employment, if offered. This application does not bind either party, and the statements contained herein do not constitute and should not be interpreted to constitute any sort of contract of employment for a specific period of time. I understand this application for employment is valid for 30 days only. Consideration for employment after 30 days requires a new application. I understand that upon offer and acceptance of a position with MEMIC, I will be required to provide documentation establishing my identity and eligibility to be legally employed in the United States. I understand that employment at MEMIC is employment at will. Employment may be terminated with or without cause at any time by me or by the Company. Terms and conditions of employment with MEMIC may be modified at the sole discretion of the Company with or without cause and with or without notice, except as may be required by law. I also understand that other than the President of the Company, no one has the authority to make any agreement for employment other than for employment at will or to make any agreement limiting the Company’s discretion to modify terms and conditions of employment. MEMIC is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, national origin, color, religion, age, gender, sexual orientation, gender identity or expression, disability, genetic information, military and veteran status, or any other protected status under applicable federal, state or local law. If you agree to the above, please type your first and last name and today's date.

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Technical Support Specialist

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