Customer Success Consultant - Mirakl Ads

About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
 
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.

About the role: 

In addition to its core business Mirakl has recently announced the launch of a new global Retail Media technology (Mirakl Ads) to empower Marketplace operators to operate successful Retail Media programs. 

As Customer Success Consultant for Mirakl Ads, reporting to the Manager of Customer Success, your primary mission is to support Mirakl Ads clients to optimize their Ads revenues through the use of Mirakl Ads. 

The ideal candidate will be a self-motivated, entrepreneurial and natural born networker with solid knowledge of the Advertising landscape.

Your Mission:

Launch Phase:

• Support clients in defining their Mirakl Ads strategy and structuring the right organization and ways of working.
• Lead onboarding workshops and implement a clear action plan with the right KPIs.
• Train and guide client teams through the go-live phase, coordinating key stakeholders.

Operational Phase:

• Develop and execute tailored success plans for each client.
• Monitor performance and identify optimisation levers to improve results (campaign setup, placements, processes).
• Conduct business reviews, providing insights and concrete growth recommendations.

Your Impact: 

• Contribute to structuring and improving Mirakl Ads Business Consulting / Customer Success processes.
• Support the sales cycle for Mirakl Ads Sales House when needed (rollout approach, client readiness, success criteria).
• Act as the voice of the Publisher, sharing feedback and recommendations with internal teams (Sales, Customer Success, Product).
• Stay up to date with eCommerce and Retail Media trends and identify growth opportunities.

Your Profile : 

• 2–4 years of experience in a client-facing and/or project-driven role (consulting firm, customer success/account management, or project management in eCommerce / CPG / digital).
• Retail Media / adtech experience is a plus, but not mandatory; we value curiosity and strong learning agility.
• Excellent communication and presentation skills.
• Strong client-facing and project management skills, comfortable managing multiple stakeholders.
• Business-driven with analytical skills; thrives in fast-paced, “start-up” style environments.
• Fluency in English – French or any additional language is a strong asset.
• Strong organisation skills and attention to detail.
• Based in London (UK); able to travel internationally whenever required.

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.