Revenue Operations Systems Analyst

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

As a Revenue Operations Systems Analyst, you will play a pivotal role in supporting our Sales,  Customer Success and Finance teams by maintaining and configuring key systems such as Salesforce and DealHub (CPQ). You will work closely with Revenue Analysts and the Salesforce Technical Lead, who oversees Salesforce and its integrations with other systems, ensuring seamless functionality and data flow across platforms. This is an excellent opportunity for an individual early in their career to develop their skills in the tech and revenue operations space.

The ideal candidate is detail-oriented, eager to learn, and enthusiastic about improving processes that drive revenue growth and customer satisfaction.

Key Missions & Responsibilities:

Salesforce Maintenance & Configuration:

• Assist in maintaining and configuring Salesforce to support the Sales, Customer Success and Finance teams' day-to-day operations.
• Collaborate closely with the Salesforce Technical Lead to ensure data integrity, troubleshoot system issues, and implement features.
• Help set up users, profiles, permission sets, and access control to ensure the right data visibility across teams.
• Support the automation of workflows, approvals, and other system configurations to streamline business processes, following the guidance of the Salesforce Technical Lead.

DealHub CPQ (Configure, Price, Quote) Support:

• Assist in configuring the DealHub CPQ application to ensure accurate quoting and pricing processes for the Sales team.
• Maintain and update product catalogs, pricing rules, and quote templates to reflect changes in product offerings.
• Work closely with the Sales team and the Salesforce Technical Lead to troubleshoot and resolve any issues related to quote generation, pricing errors, or approval workflows.
• Participate in testing new DealHub functionalities and ensure successful integration with Salesforce.

Process Improvement & Cross-Functional Collaboration:

• Collaborate with Revenue Operation Analysts; Sales, Customer Success, and Finance teams to understand their needs and translate them into system configurations.
• Work with the Salesforce Technical Lead to identify areas for process improvement and streamline sales operations, quoting, and customer engagement.
• Support training efforts by creating documentation and helping onboard team members on Salesforce and DealHub best practices.

Ad Hoc Support:

• Assist with ad hoc projects such as system upgrades, data migration, or new software integrations as the business grows, under the direction of the Salesforce Technical Lead.
• Support ongoing initiatives to improve the overall efficiency of the Revenue Operations function.

Qualifications:

• Bachelor's degree in Business, Information Systems, or a related field, or equivalent experience.
• Basic understanding of Salesforce (prior exposure to Salesforce Admin tasks a plus).
• Familiarity with Configure, Price, Quote (CPQ) systems like DealHub (or similar tools) is advantageous.
• Strong analytical and problem-solving skills, with an eye for detail.
• Eagerness to learn and take on new challenges in a fast-paced environment.
• Excellent communication and collaboration skills.

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.