Director of Solution Engineering, EMEA

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

As the Director of Solution Engineering, you will be at the forefront of Mirakl's growth strategy, leading a team of solution engineers to partner with our sales teams in driving new customers and expanding our footprint within our existing client base. Your mission will be to inspire, coach, and lead the Solution Engineering team to deliver impactful demonstrations, compelling value propositions, and innovative solutions that align with our customers' needs.

This role requires a strong blend of leadership, technical expertise, and customer-facing experience, along with a deep understanding of SaaS platforms and IT landscape. 

Key Responsibilities:

Team Leadership & Development

• Build, mentor, and lead a world-class Solution Engineering team that supports Mirakl’s growth objectives.
• Drive engagement and performance through regular coaching, training, and career development opportunities.
• Foster a culture of collaboration, innovation, and customer-centricity across the team.

Customer Engagement & Solution Design

• Collaborate with sales teams to understand customer requirements and deliver tailored demonstrations and workshops
• Serve as an executive sponsor for key customer engagements, ensuring alignment with their strategic objectives.
• Act as a trusted advisor to clients, addressing their business challenges with Mirakl’s marketplace solutions.

Cross-Functional Collaboration

• Ensure seamless handovers between solution engineer, implementation, and post-sales teams to deliver exceptional customer experiences.
• Partner with the Product Development, Engineering, and Customer Success teams to align on product roadmap, customer feedback, and go-to-market strategies.
• Collaborate with Marketing to support events, webinars, and other demand-generation initiatives.

Operational Excellence

• Develop and execute strategies to scale the Solution Engineering function as Mirakl continues to grow globally particularly through AI. 
• Track and analyze key performance metrics to continuously improve the team’s effectiveness and impact. Ensure CRM accuracy. 
• Leverage industry trends and competitive intelligence to refine messaging and positioning in the marketplace ecosystem.

Qualifications:

• 10+ years of experience in Solution Engineering, Pre-Sales, or Technical Sales roles within a SaaS or enterprise software company.
• 5+ years in a leadership role, managing and scaling high-performing technical teams.
• Deep understanding of SaaS platforms, enterprise architecture, and digital transformation. Experience with marketplaces, e-commerce, or platform solutions is a strong plus.
• Proven track record of exceeding revenue goals.
• Strong leadership and coaching skills with the ability to inspire and influence cross-functional teams. 
• Exceptional communication and presentation skills, with the ability to articulate complex solutions to both technical and non-technical audiences.
• Bachelor’s degree in Computer Science, Engineering, or related field. An MBA or equivalent experience is a plus.
• Proficiency in CRM platforms (e.g., Salesforce), collaboration tools, and technical demonstration platforms.

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.