Product Manager

Mitratech is seeking a Product Manager to lead an agile team for Mitratech’s Acuity ELM solution.   You will partner with Support, Services and Engineering to drive client satisfaction.

This role offers growth for anyone that wants to expand their skillsets.  Why?  This role is part Product Manager and part Project Manager.  Grow where you want to grow.  Working with our team requires a unique blend of business acumen and technical skills demonstrated through your comfort to switch between exchanging detailed communications with engineering and minutes later collaborating with Support and Services for client responsiveness.

Essential Duties & Responsibilities:

• Leverage Aha and work with stakeholders to identify features and build roadmap
• Perform discovery on features in order to create high quality stories
• Create appropriate PM artifacts related to features/stories
• Manage and prioritize a backlog to maximize client retention
• Partner with Support and Services to drive client satisfaction
• Partner with peer product managers and cross-functional stakeholders to convert Acuity clients to other Mitratech solutions when appropriate
• You will lead all scrum team activities and manage related artifacts.
• You will guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks
• You will be responsible for product release planning and release notes 
• Facilitate technical problem solving, discussions, decision making and conflict resolution.

Requirements & Skills:

• At least 2 - 3  years product management experience (B2B preferred)
• Strong verbal and written communication skills with the ability to communicate technical topics to non-technical audiences and across stakeholders and clients in the USA
• Understand how to drive team (engineering, cross-functional) success in a remote-first & internationally diverse (global time-zones) environment
• Strong project management skills;  document, socialize & archive product artifacts
• Familiar with common development and collaboration tools such as JIRA, Confluence, SharePoint, ProductBoard and Aha!