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RCM Client Success Enablement Specialist

United States

We are united in our mission to make a positive impact on healthcare. Join Us! 

  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2024
  • 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
  • 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
  • 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

 

ModMed is hiring a driven RCM Client Success Enablement Specialist who primarily focuses on delivering in-role training on BOOST Client Success processes and supporting the onboarding of Client Advisors. Additionally, this role is responsible for developing and executing Client Advisor Assessments, monitoring Client Advisor performance through audits, and developing comprehensive team training programs to ensure high performance, efficiency, and client retention across various verticals, including the creation of video training content. 

Your Role:

  • Onboarding: Supports client advisor onboarding by ensuring consistent, high-quality experiences, refining the process, and conducting frequent check-ins with new hires.
  • In-role Training: Develop and deploy in-role training on BOOST CS processes to upskill high-performing RCM and Account Management teams, leveraging self-created content or tools such as LinkedIn Learning.
  • Auditing Performance: Responsible for monitoring Client Advisor performance through use of audits and customer feedback, identifying training needs. This role involves sharing both positive and constructive feedback with advisors and leaders, developing action plans for correction through in-role training on account management/soft skills and RCM processes.
  • Client Advisor Assessments: Develop, execute, and monitor  Client Advisor Assessments.  This involves collaborating cross-departmentally to align assessments when similar assessments exist. This role will also work to establish a certification process to effectively showcase expertise to customers.

Skills & Requirements:

  • Bachelors degree in Healthcare Administration or Education.
  • 3+ years in a training/knowledge role within a healthcare SaaS company with responsibilities in leading training initiatives, preferably managing a cross-functional training program.
  • Experience with Revenue Cycle and medical billing processes.
  • Ability to develop scalable internal training programs (e.g., modules, live webinars, virtual training, video content, SOP documentation).
  • A track record of creating and implementing knowledge retention assessments.
  • Effectively communicates complex ideas in an easy-to-understand manner.
  • Possesses a collaborative spirit and is keen to engage in cross-departmental work.
  • Thrives in a fast-paced environment with shifting priorities.
  • Experience in adult learning methodologies and instructional design is a plus.

#LI-KM1

#REMOTE

ModMed Benefits Highlight:  At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

  • Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
  • Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
  • Allowances: Annual wellness allowance to support your well-being and productivity,
  • Earned, casual, and sick leaves to maintain a healthy work-life balance,
  • Bereavement leave for difficult times and extended medical leave options,
  • Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
  • Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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