Manager, Fan Development

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

1. You will provide first-class customer service and value for our fans.
2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
6. You will innovate. We are nimble and first to market. We are not averse to risk.
7. You will have fun. We are in the business of happiness.

Position Overview: The Manager, Fan Development is responsible for growing, engaging, and retaining our fan base through strategic community initiatives and immersive experiences while also supporting revenue objectives. This role focuses on building deep relationships with fans, enhancing brand loyalty, and expanding our reach through both digital and in-person channels. This role will also include analyzing social and fan data from community initiatives/activations to assist in elevating fan engagement decisions.

Are you passionate about growing the team’s brand, strengthen fan relationships, and drive interest in the team to support revenue objectives? We would love to hear from you!

Responsibilities:

• Manage and implement assigned League Platform Theme Nights including Military Appreciation, MLK Game, and Black History Month.
• Manage League-wide and Wizards Player Awards (i.e. NBA Community Assist, All-Star Voting and Dr. E.B. Henderson Team Award)
• Develop strategy, manage, and execute Wizards Black Owned DMV program, including ways to amplify and enhance.
• Assist in collaboration to develop and implement social responsibility initiatives and programs (e.g., Black History Month, Military Appreciation, voter engagement).
• Assist in providing support to the Monumental Sports Foundation and other Monumental Sports teams to support company-wide initiatives, including school programs, Monumental Thankful Meals, Family-to-Family, and KABOOM! playground builds.
• Collaborate with multiple departments to plan and execute community events, game day activations and theme nights.
• Work with the corporate partnerships team to implement partner-specific community platforms, ensuring seamless execution and effective measurement and reporting.
• Assist in overseeing and managing Fan Development Coordinators, Assistant and Interns.
• Write copy, provide creative assets, and submit internal design requests through the Wrike project management system.
• Work closely with Integrated Marketing and Social Media teams to optimize our social media strategy based on audience engagement, campaign performance, and competitive analysis.
• Analyze campaign/event effectiveness and provide actionable insights to improve social or email content, timing, and audience targeting.
• Experience in managing a marketing budget, including invoice tracking and coordinating with finance for timely payments.
• Collaborate to identify community-based organizations and nonprofits to receive complimentary game tickets.

Minimum Qualifications:

• Bachelor’s degree.
• 3+ years of experience in marketing, fan development, or community outreach, including social and analytical experience
• Strong communication skills, both written and verbal, with the ability to represent Monumental’s values in the community.
• Excellent writing, editing, and proofreading abilities with high attention to detail.
• Exceptional project management and organizational skills, with experience juggling multiple events and outreach efforts simultaneously.
• Experience managing and tracking budgets.
• Flexibility to work nights, weekends, and holidays; maintain a flexible work schedule and work extended hours.

Pay Range: $65k - 75k USD

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.