Partner & Member Marketing Coordinator

Position Summary:

The Partner and Member Marketing Coordinator plays a dual support role within Ensemble’s Marketing team, driving execution across Partner-facing digital campaigns and Member-facing marketing support. This highly collaborative role will be responsible for ensuring timely and consistent delivery of partner content, campaign coordination, and member support across onboarding, CRM, and inquiries. The ideal candidate is organized, tech-savvy, and thrives in a fast-paced, detail-oriented environment with multiple stakeholders.

Key Responsibilities:

Partner Marketing Support

• Coordinate planning, scheduling, and execution of Digital Co-op campaigns across channels, ensuring timely delivery aligned with brand and partner objectives.
• Act as the primary point of contact for partners for campaign assets, approvals, and communications.
• Manage the intake, tracking, feedback, and execution of all partner marketing assets using project management tools such as ClickUp.
• Assist in editing, proofreading, and light image manipulation of partner content including advertorials, editorials, and digital creatives.
• Ensure accurate creation, scheduling, and uploading of advertisements to the Member Portal, maintaining brand consistency and quality control.
• Collaborate cross-functionally with Creative, Partnerships, IT, and Member Relations to support seamless delivery of partner campaigns.

Member Marketing Coordination

• Serve as the frontline for member marketing inquiries via a ticketing system, providing timely and professional responses that enhance member satisfaction.
• Support onboarding of new members into the Ensemble Member Marketing Program, including HubSpot onboarding and training on tools and best practices.
• Assist with maintaining a clean and accurate CRM (HubSpot) database through data entry, updates, and regular audits.
• Collaborate with Member Relations and Marketing to roll out member-facing campaigns and ensure alignment and timely delivery.
• Help develop and maintain documentation for onboarding processes, CRM usage, marketing FAQs, and internal workflows.

Required Skills & Experience:

• 2–3 years of experience in a marketing coordination, project management, or customer support role; experience in the travel or membership industry a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams); familiarity with SharePoint, OneDrive, and Forms.
• Experience with CRM platforms, preferably HubSpot; HubDB familiarity is an asset.
• Working knowledge of image editing tools such as Adobe Photoshop.
• Experience using project/task management tools like ClickUp or similar.
• Strong written and verbal communication skills, with an emphasis on clarity, accuracy, and tone.
• High attention to detail with the ability to juggle multiple projects and deadlines.
• Strong organizational and documentation skills.
• Customer-first mindset with a proactive, solutions-oriented approach to problem-solving.

Preferred Qualifications:

• Experience in marketing campaign execution or coordination.
• Understanding of digital advertising best practices.
• Familiarity with B2B marketing environments, preferably with partner/vendor engagement.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.