Technical Program Manager, Sustaining

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.

Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.

Location: Hong Kong or Remote

Type: Full-time

 

The Role

As Nex’s Technical Program Manager for Sustaining, you will own sustaining for Nex Playground to improve reliability, cost, quality, manufacturability, and compliance as we scale production globally at a tremendous pace. You will coordinate across design, engineering, marketing, supply chain, JDM/ODM, factories, suppliers, and labs. You will lead planning, improve operating mechanisms, drive decisions, manage risks, deliver results, and raise the bar on both quality and throughput.

The Mindset

Deep manufacturing + sharp judgment. Customer‑obsessed and empathetic. First‑principles thinker who connects means to ends and adapts quickly. Designs clear cross‑team processes, documents changes to bring order, and is driven by hard, meaningful problems.

What You’ll Do

• Lead sustaining engineering for Nex Playground to improve reliability, cost, quality, manufacturability, and compliance.
• Drive cross‑functional issue triage to resolution with clear owners, SLAs, and timelines across internal teams and external partners (ODMs/CMs, suppliers, test labs, retail/platform vendors).
• Run FRACAS end‑to‑end. Define defect taxonomy, root‑cause analysis, and corrective/preventive actions. Track escape routes and verification of fixes into production.
• Orchestrate change management at scale. Drive PLM and ECR/ECO workflows, PPAP, and FAI to land changes safely.
• Lead sustaining builds and change cut‑ins with clear entry/exit criteria, sample plans, and success metrics.
• Instrument and publish sustaining KPIs and dashboards for yield, SPC, DPMO, field reliability, RMA/returns, burn‑in, and line health.
• Plan PDI, factory audit, and govern IQC/IPQC/OQC/ORT process.
• Plan factory readiness and ramps. Align capacity, golden samples, test coverage, fixtures, line bring‑up, and vendor limits to meet holiday‑scale volumes.
• Manage regulatory compliance. Plan pre‑compliance, run lab engagements, and ensure markings and filings by region.
• Maintain accurate documentation for specifications, test protocols, ECOs, and runbooks to enable fast onboarding and audit.

Must Have

• Bachelor’s degree in engineering, or equivalent practical experience.
• 5+ years of experience in program management leading cross-functional teams.
• Experience in JDM/ODM engagement models and managing ODMs/CMs and component suppliers.
• Proficiency with PLM, PPAP, ECR/ECO, DOE, FMEAs, SPC, GR&R, DPMO, FRACAS, and Ishikawa (fishbone) methods.
• Solid understanding of EE, ME, CMF, DFx, and manufacturing processes.
• Experience with safety and regulatory labs, and pre‑compliance strategies.
• Proficiency with project management tooling and producing forms, tables, charts, and reports.
• Excellent communication, organizational and leadership skills to drive cross-team collaboration.
• Ability to navigate complex environments and to work effectively with highly technical teams.
• Fluency in English and Mandarin.

Nice To Have

• Experience manufacturing premium consumer electronics, smart devices, video conferencing, or gaming systems.
• Exposure to Android/AOSP, camera modules, image sensors, optics, Wi‑Fi/BT modules, and Arm‑based SoCs.

Work Mode, Travel, and Time zones

• Location: Hong Kong or Remote
• Travel: International travel to factories and labs as needed
• Timezone: Will collaborate across timezones with defined overlap windows

 

We Offer

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at nex.inc/who-we-are.

We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!