Back to jobs
Senior Manager, Customer Service (Mandarin Speaker)
Kuala Lumpur, Malaysia
Who We Are:
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing:
- Responsible for the daily management and supervision of the team, monitoring and achieving various data indicators of the team, and building a professional customer service brand image. Devote efforts to the team's goals, planning, and policy implementation, formulate and optimize processes and systems, and ensure efficient workflow. Familiar with competitors’ products and continuously drive product optimization to ensure an excellent user experience.
- Enhance the management capabilities of subordinates, provide work assistance and training for the team. Improve individual capabilities and effectively demonstrate leadership.
- Possesses effective interdepartmental coordination and cooperation, strengthen collaboration between departments to complete tasks efficiently.
- Ensure timely follow-up and resolution of abnormal situations, promptly address special or significantly impactful issues, and intervene as needed.
What We Look For in You:
- Bachelor's degree or above.
- Strong sense of responsibility, with full execution capability. Possesses proactive work attitude and leading by example, with good affinity, communication skills, coordination skills, and good stress tolerance.
- Has more than 2 years of customer service team management experience, with a team size of more than 15 people.
- Possesses good business sensitivity and foresight, with a certain innovative spirit.
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Benefits & Perks:
- Competitive remuneration package
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
#LI-Onsite #LI-JC3
Apply for this job
*
indicates a required field