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Senior Associate - Risk Operation (P2P Risk)
Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing:
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Attend and investigate P2P fraud risk and chargebacks reported by global customers across multiple channels.
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Conduct in-depth investigations on suspicious user to detect fraud, analyzing customer fraudulent behavioral patterns, and perform remedy action on users to mitigate potential risks and losses.
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Handle and review complaints and/or appeal from customers affected by P2P risk rule, perform rule accuracy feedback to strategy and product team for further product improvement.
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Perform review on high risk P2P transactions and advertisements on the platform and flag potential fraudulent/suspicious behavior for further action.
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Collaborate with internal and external stakeholders, including product and business development teams, to address complaints and feedback related to P2P fraud risk.
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Stay updated on the company’s products, services, and industry trends, improvising operation standard operation process to effectively support risk operations.
What We Look For In You:
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Diploma in business, finance, or a related field.
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Minimum 2 years of experience related to disputes, fraud, chargeback, or payment experience in the banking, financial, fintech and e-commerce marketplace sector.
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Excellent verbal and written in the English language. Multilingual in writing and speaking would be a plus.
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Willing to work according to a rotational schedule to support 24x7 operations.
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Fraud handling and investigation experience: Ability to investigate, identifying red flags and analyzing fraud patterns on the platform.
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Quick learner: Ability to ramp up quickly and act on feedback constructively.
Nice to Haves:
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Familiarity with marketplace platform, cryptocurrency and/or finance-technology industry.
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Working knowledge of CRM tools, such as Zendesk.
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Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
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Knowledge of fraud detection concepts.
Why Join Us?
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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