Support Analyst

ON.energy is building the power infrastructure that makes the AI era possible. As AI demand surges past what the grid and traditional data centers can support, ON.energy provides a new class of power technology proven at gigawatt scale and trusted by the world’s leading cloud and AI companies. Our systems are already deployed across 2.5 GW of hyper-scale campuses, validated by top U.S. national labs, and certified for grid-safe operation by major utilities. With real products in the field, we’re scaling faster than the grid can, transforming power from a bottleneck into a competitive advantage for the companies building the future.

ON.energy is looking for a Support Analysts to join our team and operate Battery Energy Storage Systems (BESS) at its best. This is a hands-on technical role at the heart of our energy operations.

What You'll Do:

• Real-Time Monitoring: Continuously track critical system variables including voltage, current, temperature, state of charge (SoC), and state of health (SoH) to ensure stable, safe operation.
• Alarm Detection & Escalation: Identify, log, and report any deviations from established operating parameters — such as overheating or communication failures with the Energy Management System (EMS) — and escalate as needed.
• System Operation: Manage and adjust system performance to meet grid demand, maximizing efficiency within defined operational parameters.
• Emergency Response: Execute safety protocols during contingencies, including cell isolation and emergency shutdowns, to protect equipment and personnel.
• Data Logging & Reporting: Maintain detailed operation logs and generate daily performance reports on battery systems and associated equipment.

Schedule: 7 days day shift / 7 days night shift / 7 days off (6:00 AM – 6:00 PM / 6:00 PM – 6:00 AM)

What We're Looking For:

• Degree or technical certification in Electronics, Electrical Engineering, Renewable Energy, Electromechanics, or related field
• Knowledge of DC/AC power systems and lithium-ion battery management (BMS)
• Experience with SCADA platforms or energy monitoring software
• Familiarity with industrial protocols (Modbus TCP/IP, CAN, serial)
• Prior experience in control centers, substations, solar/wind farms, or critical monitoring environments

Key Traits: Detail-oriented, calm under pressure, quick decision-maker, strong team player.

For US-based roles - What you’ll get:

• Competitive salary + annual performance-based bonus eligibility
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays 

For Mexico-based roles - What you’ll get:

• Competitive salary + annual performance bonus eligibility
• Christmas Bonus (Aguinaldo): 30 days
• Major medical expenses and life insurance
• Paid time off and holidays (per local policy)

For all roles:

• Professional development and growth opportunities
• Opportunity to grow with a mission-driven team shaping the future of clean energy
• Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.
• Accommodations: If you need an accommodation during the application process, email recruitment@onenergystorage.com
• Benefits vary by role and location and are subject to change.