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IT Lead

Remote

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

 

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!"

IT Lead

Are you a highly motivated IT professional looking to make a bigger impact at an organization that changes lives?

Do you thrive in a fast-paced, evolving environment, requiring creativity, resourcefulness, and adaptability?

Are you passionate about healthcare and looking to revolutionize digestive care with cutting-edge technology?

If so, you might be a perfect fit for our team of professionals dedicated to eliminating the impact of digestive health conditions through innovative GI care.

The Role

As an IT Lead at Oshi Health, you will focus on SaaS infrastructure, building automation to integrate systems, stabilizing access management, creating tools for IT, and managing the employee IT lifecycle. You will leverage your expertise to enhance application security, optimize workflows, and contribute to a self-service environment. This role involves supporting application systems, managing vendors, ensuring smooth implementations of new technologies, and providing help desk support. You will also play a key role in improving processes and customer support through comprehensive documentation and training.

What you’ll do:

  • Be the primary point of contact for all IT related support issues
  • Develop scripts (Python, Bash/zsh, PowerShell) to optimize IT workflows and contribute to a self-service environment.
  • Configure policies, manage groups, and support Okta for enhanced identity management.
  • Create and maintain automation using Okta workflows
  • Support application systems as a technical resource, ensuring effective vendor management and technical support for third-party applications.
  • Be involved in project work to upgrade or replace current applications and ensure smooth implementation.
  • Consistently create and build up documentation to improve processes and customer support.
  • Standardize hardware across the organization and lead organization-wide upgrades.
  • Deliver white glove service to C-Level staff.
  • Manage and distribute all tickets and ensure SLA requirements are met.
  • Perform weekly inventory audits and asset audits.
  • Manage, configure and test Jamf and InTune Zero Touch configurations
  • Configure mobile conditions within Okta and Google Workspace to ensure security policies are met.
  • Provide technical support via Slack, ticket or phone
  • Create standard process and procedures for onboarding and offboarding.

Who you are:

  • 10+ years of Corporate IT experience, with 5+ years in Senior or Lead IT role, preferably in a healthcare environment.
  • Expert in application and software management such as Okta, Office 365, Google Wordspace, Jamf, Intune, 1Password, Zoom, Atlassian (Jira/Confluence), GitHub, and Slack.
  • Proficient in Analytical Skills, API integration, Asset management, Automation & Scripting, AWS, Communication, Customer Service, Identity and Access Management (IAM), IT Operations, Mobile Device Management (MDM), Okta Workflows, Scripting (Python, Bash, zsh, PowerShell), Troubleshooting MacOS and Windows.
  • Experience with Apple Business Manager
  • Ability to gather and translate business requirements for technical and non-technical stakeholders.
  • Possess a curious learning mindset, enjoying finding different technologies to increase IT effectiveness and compliance.
  • Bachelor of Science or equivalent studies in Computer Science.
  • ITIL Foundation Certification.
  • Google IT Automation with Python Specialization
  • AWS Certified Cloud Practitioner (preferred)
  • Hashicorp Certified: Terraform Associate (preferred)
  • Okta Certified Professional
  • Atlassian: Certified Cloud Organization Admin

We make healthcare more equitable and accessible:

  • Mission-driven organization focused on innovative digestive care.
  • Thrive on diversity with monthly DEIB discussions and activities.
  • Virtual-first culture: Work from home anywhere in the U.S.
  • Live our core values: Own the outcome, Do the right thing, Be direct & open, Learn & improve, Team, Thrive on diversity.

We take care of our people:

  • Competitive compensation and meaningful equity.
  • Employer-sponsored medical, dental, and vision plans.
  • Access to a “Life Concierge” through Overalls, because we know life happens.
  • Tailored professional development opportunities to help you grow.

We rest, recharge, and re-energize:

  • Unlimited paid time off — take what you need, when you need it.
  • 13 paid company holidays to power down.
  • Team events, such as virtual cooking classes, games, and more.
  • Recognition of professional and personal accomplishments.

Oshi Health’s Core Values:

  1. Own the Outcome
  2. Do the Right Thing
  3. Be Direct & Open
  4. Learn & Improve
  5. TEAM - Together Everyone Achieves More
  6. Thrive on Diversity

Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Oshi, we determine salary ranges using market benchmarking and a geo-neutral compensation philosophy—your pay is based on the role and level, not your location.We believe in offering competitive compensation that reflects your unique skills, experience, and qualifications. While the salary range provided outlines the potential earning scope for this role, final offers are tailored to each candidate's expertise, contributions, and alignment with internal equity among peers in similar roles. Oshi utilizes the entire compensation range, and we expect candidates offered positions with our company to fall widely throughout the range.The candidate we hire may have more experience (or less) than what is outlined in this job description. If that’s the case, an updated level and salary range will be shared during the hiring process.

 

Compensation Range

$125,000 - $135,000 USD

 

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.


For more information, visit us at www.oshihealth.com  

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