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Technical Support Specialist – Service Operations

Fremont, CA

About Pebble

Pebble is a sustainable living startup defining a new way to live, work and explore from anywhere with a 100% electric, hassle-free RV trailer. Built by a team of experts in both automotive and consumer technology, Pebble combines electrification with cutting-edge automotive technology for a travel trailer experience that removes the hassles RV trailer owners have struggled with for decades.

At Pebble, we are building out the future of lighter, more flexible living. We see a world where your home can be anywhere you want to take it. Pebble blends the best of what it means to be at home, on the road, and off-grid into something useful and magical. This is a collective effort. Our team is dedicated to making not just products, but a lifestyle that is truly sustainable.

If the idea of building out the future sparks your imagination and intersects with your skills, we’d love to meet you.

Role Summary

Role: Technical Support Specialist – Service Operations
Location: Fremont, CA

As a Technical Support Specialist – Service Operations, you will serve as the front line of support for Pebble customers, delivering a high-touch, technically-informed experience through phone, email, and text. You'll be responsible for triaging and responding to customer inquiries, translating complex technical issues into plain language, and coordinating service appointments. This role is critical to ensuring a seamless ownership and service experience, reinforcing Pebble’s reputation for excellence and innovation.

Key Responsibilities:

  • Respond to a high volume of customer inquiries across phone, email, and text with professionalism and empathy
  • Diagnose and troubleshoot technical issues, clearly explaining solutions in customer-friendly terms
  • Schedule and coordinate service appointments, ensuring timely and efficient resolutions
    Serve as a liaison between customers and service technicians, providing regular updates on repair status and timelines
  • Log customer interactions and issue resolutions in Pebble’s support systems
  • Identify recurring issues and share insights with Product, Engineering, and Service teams to drive improvements
  • Contribute to customer support content such as FAQs, troubleshooting guides, and service updates

Qualifications:

  • 2–5 years of technical support experience in the automotive or EV industry preferred
  • Proven ability to manage and prioritize a high volume of inbound support inquiries
  • Strong verbal and written communication skills with the ability to translate technical concepts into clear, customer-friendly language
  • Experience scheduling service and working cross-functionally with service and engineering teams
  • Familiarity with customer support tools (Netsuite, JIRA, etc.) and service scheduling systems
  • A team player with a proactive mindset and customer-first attitude
  • Flexibility to occasionally support outside of normal business hours as needed

Bonus if You Have:

  • Experience in EV servicing or support operations
  • Knowledge of electrical systems, powertrains, or connected vehicle platforms
  • Passion for sustainability, clean energy, and innovative mobility solutions

Benefits: 

Healthcare, Dental, Vision, 401k, Paid Time Off

Salary Range - Fremont, CA

$102,000 - $130,000 USD

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