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IT Support Analyst

San Francisco, CA

Backed by leading investors from Silicon Valley, Peregrine supports public safety agencies across the country — from Los Angeles to Louisville to Atlanta — empowering public servants to improve operations and make better decisions in the moments that matter. Today, our technology is used by customers to serve more than 30 million Americans. We’re motivated to build technologies by partnering with our customers; we listen to their needs, learn from their experiences, and develop effective solutions to help them achieve transformational outcomes. Together, we’re creating safer communities, protecting privacy and civil liberties, and helping everyone in America thrive.

We are a team of public service entrepreneurs who are passionate about solving hard problems. We trust and help each other, and love diving into challenges together. We believe empathy, curiosity, integrity, courage, and excellent execution are key to building impactful software. If mission-focused work is your north star, come build with us. We’re just getting started.

About the Role

Peregrine Technologies is seeking a reliable and customer-focused IT Support Analyst to join our growing IT team. In this role, you'll be one of the first lines of support for our team of nearly 200 employees across the U.S., providing day-to-day assistance on hardware, software, and network issues. You’ll handle support requests in a mixed Windows and Mac environment and ensure timely resolutions through strong troubleshooting, clear communication, and diligent follow-up.  This is an excellent opportunity for someone with experience in IT support who’s ready to grow their skills in a collaborative, cloud-native environment.

About You

  • Respond to service requests and provide technical support for end users via Slack, Zoom, Office 365 and other lines of business applications.
  • Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting.
  • Assist with identity and access management (IAM) tasks including account creation, password resets, and multi-factor authentication (MFA) configuration in JumpCloud.
  • Troubleshoot hardware and software issues, including VPN connectivity, email delivery, printing/scanning, audio/video conferencing tools, and security software (e.g., endpoint protection), and can solve those issues independently.
  • Support device provisioning and management using platforms like JumpCloud, Jamf and Intune.
  • Maintain asset inventory and track device assignments, repairs and returns.
  • Escalate advanced technical issues to the Sr. IT Engineer or IT Manager.
  • Participate in onboarding and offboarding of employees including preparing hardware kits, coordinating returns and provisioning/deprovisioning access and accounts.
  • Document solutions and contribute to the internal IT knowledge base.

What we look for:

  • 4–6 years of experience providing IT support in a SaaS and cloud-first business environment.
  • Hands-on experience supporting macOS and Windows 10/11 systems.
  • Familiarity with modern cloud MDM solutions (e.g., Jamf, Intune, or JumpCloud).
  • Proficient knowledge of Microsoft 365 (Outlook, OneDrive, SharePoint, Teams) and Slack and Notion administration.
  • Prior use of ticketing systems (e.g., Notion, Zendesk).
  • Basic understanding of endpoint security, encryption, and MFA policies.
  • Comfort using remote tools (e.g., JumpCloud Remote Support, Zoom, Screen Sharing) to support remote users.
  • Excellent verbal and written communication skills.
  • Strong sense of ownership and customer service mindset, experience working with a mixture of on-site and remote employees.
  • Able to work onsite up to 4 days per week at our San Francisco headquarters office.
  • Able to pass a national criminal background investigation.

Salary Range: $135,000 - $165,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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