Associate Manager – Business Operations, Health Insurance

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Summary: 

Associate Manager – Business Operations, Health Insurance 

Position Overview: 

We are seeking a detail-oriented and analytically skilled Operations SME to join our dynamic team in our innovative insurance tech company. The Operations Analyst will play a pivotal role in optimizing our operational processes, enhancing efficiency, and contributing to the overall success of the company. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Role 

• Opportunity to work on insurance related initiatives with key stakeholders of the Insurance industry in the country 
• Collaboration with internal teams- product, business finance, customer service, etc to monitor and manage the category daily 
• Monitor business application dashboards and anomaly detection systems for issues and errors 
• Identify root causes of errors and investigate their impact on business operations ● Analyze and provide insights on issue fixes to reduce business loss 
• Understand the current process, find areas of improvement to Improve the overall business performance 
• Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes. 
• Coordination with external partners and vendors to ensure a smooth flow of business ● Responsible for defining, developing and communicating key metrics and business trends to partner and management teams. 
• Creation and maintenance of documentation related to processes, issues, and solutions. 
• Grasping the underlying processes and data flows and should be able to analyze and work on the errors 
• Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOC’s and internal business, product & tech team. 
• Involvement in automating the processes and MIS 
• Work with data to help grow the business through interventions on product and technology 

Responsibilities: 

• Data Analysis: Conduct in-depth analysis of operational data to identify trends, patterns, and areas for improvement. Translate data insights into actionable recommendations to drive operational efficiency and strategic decision-making. E.g., Creation of monthly / weekly reports to drive business decisions 
• Process Optimization: Collaborate with various teams to evaluate current operational processes, identify bottlenecks, and propose and implement process improvements to enhance productivity, reduce errors, and streamline workflows. 
• Performance Metrics: Develop and maintain key performance indicators (KPIs) to monitor operational performance. Regularly report on KPIs and provide insights to management to drive data-driven decision-making. 
• Risk Management: Assist in identifying potential operational risks and gaps in processes. Work closely with risk management teams to implement solutions that ensure compliance and mitigate risks effectively.
• Cross-Functional Collaboration: Collaborate with teams such as underwriting, claims, customer service, and technology to gather insights, share best practices, and implement initiatives that optimize operations across the organization. 
• Systems and Tools: Utilize various software tools and systems to extract, analyze, and visualize data, automating reporting processes wherever possible to improve efficiency. 
• Documentation: Maintain accurate and up-to-date documentation of operational processes, guidelines, and procedures. Ensure that documentation is easily accessible to all relevant stakeholders. 
• Project Management: Lead or participate in projects aimed at enhancing operational efficiency, which may involve coordination with different teams and stakeholders. 

Ideal Candidate should have: 

• Industry experience in Health Insurance 
• Understands how Insurance industry works, team collaboration, basic know hows ● Have work experience in Operations in a dynamic and fast paced environment ● Strong analytical skills with the ability to interpret complex data and draw actionable insights. 
• Proficiency in data analysis tools such as Excel, SQL, and data visualization tools ● Excellent communication skills to convey insights and recommendations to both technical and non-technical stakeholders. 
• Detail-oriented mindset with the ability to work independently and collaboratively within a team. 
• Be skilled in building and managing business alliances 
• Strong problem-solving skills and a proactive attitude toward identifying and addressing operational challenges. 
• Thrive in a competitive and a result-oriented work environment 
• Knowledge of insurtech trends and emerging technologies is a plus. ● 

Qualifications: 

• Bachelor's degree in Engineering, Business, Finance, Operations Management, or a related field. Master's degree is a plus. 
• Proven experience (5+ years) in an operations analysis or similar role within the insurance or financial services industry 

If you are a motivated and analytical professional looking to make a meaningful impact in the insurtech space, we encourage you to apply and become part of our dedicated team. Please submit your resume and a cover letter detailing your relevant experience and how you can contribute to our company's success.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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