Business Operations Analyst

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About the Role

We are seeking an experienced professional to join our Central Business Team as an Operations Analyst - Business Risk and Compliance for our Merchant Business. This role will serve as the primary bridge between Central Business & Merchant Operations teams, focussing on optimization of merchant onboarding, KYC & servicing processes to ensure compliance with all applicable regulations while improving operational efficiency

What to expect from the role

• Opportunity to drive policy &  implementation for risk & compliance processes across onboarding, KYC & servicing
• Close collaboration with cross functional teams/stakeholders including product, engineering, legal, compliance and merchant operations
• Create, streamline & automate processes for review of merchant KYC documentation for completeness, accuracy, and compliance with legal and regulatory standards.
• Work with merchant operations teams to review and optimize their SOPs
• Build processes/systems for validation of merchant documentation against applicable regulatory frameworks,  internal policies, and industry best practices. 
• Stay up to date with the evolving landscape of KYC regulations to ensure ongoing  compliance. 
• Support internal audits and assessments to maintain regulatory standards. 

Ideal candidate for this role should:

• Have a bachelor’s degree in Engineering, Law, Business, Finance, or a related field with 1-4 years of work experience
• Be highly data-driven. Proficient knowledge of Excel and Basic SQL would be required
• Strong program/process management skills with the ability to drive execution rigour across stakeholders 
• Proactive, solution-oriented, and able to work independently with minimal supervision
• Ability to thrive in a dynamic and fast-changing regulatory environment.

• Be obsessed with merchant experience with a strong bias for execution

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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