Business Operations Analyst

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About the Role

We are seeking an experienced professional to join our Central Business Team as an Operations Analyst - Business Risk and Compliance for our Merchant Business. This role will serve as the primary bridge between Central Business & Merchant Operations teams, focussing on optimization of merchant onboarding, KYC & servicing processes to ensure compliance with all applicable regulations while improving operational efficiency

What to expect from the role

• Opportunity to drive policy &  implementation for risk & compliance processes across onboarding, KYC & servicing
• Close collaboration with cross functional teams/stakeholders including product, engineering, legal, compliance and merchant operations
• Create, streamline & automate processes for review of merchant KYC documentation for completeness, accuracy, and compliance with legal and regulatory standards.
• Work with merchant operations teams to review and optimize their SOPs
• Build processes/systems for validation of merchant documentation against applicable regulatory frameworks,  internal policies, and industry best practices. 
• Stay up to date with the evolving landscape of KYC regulations to ensure ongoing  compliance. 
• Support internal audits and assessments to maintain regulatory standards. 

Ideal candidate for this role should:

• Have a bachelor’s degree in Engineering, Law, Business, Finance, or a related field with 1-4 years of work experience
• Be highly data-driven. Proficient knowledge of Excel and Basic SQL would be required
• Strong program/process management skills with the ability to drive execution rigour across stakeholders 
• Proactive, solution-oriented, and able to work independently with minimal supervision
• Ability to thrive in a dynamic and fast-changing regulatory environment.

• Be obsessed with merchant experience with a strong bias for execution

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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