Application Support Team Lead (Market Data & Trading Environments)

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions.  As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle.  We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose of the role

The Application Support Team Lead is responsible for leading a global team of operations experts, managing the Redline market data and trading environments for a range of Pico clients. Redline products perform a mission critical function for Pico clients. When customers require Pico to manage environments as a service, it is critical that our operations teams perform this duty with the utmost professionalism, skill and with world class customer service.  

Responsibilities and duties (include but not limited to)

• Responsible for line management of a growing global team operating in Europe, The United States and Asia.
• Management of teams role in production support, ensuring appropriate global cover for operations.
• Management of team KPIs and performance metrics as it relates to response times, change management and customer support.
• Ownership of monitoring tools, processes and requirements for Redline products. Driving innovation and thought leadership on monitoring best practices.
• Ownership of teams role in incident management.
• Ownership of change management procedures for all customer environments.
• Being an escalation point for customers.
• Tracking and delivery of customer SLAs.
• Leadership role to take responsibility for improving team standards, improving best practices, bringing new ideas and an innovative mindset to continuously improve operations functions.
• Partnering with other Pico leaders as it relates to related functions (network team, engineering team, platform team, product management team, etc).
• Contribute as part of the Redline leadership team.
• Miscellaneous projects.

Education, Skills and background (incl. Education and Experience Requirements)

• Minimum of 5 years relevant experience in an operations role.
• Experience operating as part of a service management organization with ITIL Framework.
• Line management and team leadership experience.
• Financial industry knowledge and understanding of global exchange landscape.
• Ideal experience of managing market data tickerplant and order entry software, either in a software or data vendor organization or in a client organization.
• Strong technical skills (Linux, scripting, network knowledge, performance tuning).
• Strong teamwork and interpersonal skills.
• Excellent presentation skills.
• Player / manager profile.

Working Arrangements 

IMPORTANT DATA PRIVACY INFORMATION:

This position is available with PICO GLOBAL LTD. The controller of your personal data will be PICO GLOBAL LTD.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.