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Underwriting & Premium Audit Operations Analyst

United States
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
 
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

Reporting directly into our Senior Director of Commercial Strategy & Operations, The Underwriting and Premium Audit Analyst plays a critical role in supporting the underwriting and audit teams by analyzing workers' compensation policy data, monitoring premium audit trends, and identifying opportunities to optimize pricing accuracy and risk assessment. This individual collaborates with cross-functional teams including underwriting, finance, compliance, and data analytics to ensure the integrity and efficiency of underwriting and audit processes.

How You’ll Do It

Insights and Analysis: 

  • Analyze policy-level underwriting data and post-bind premium audit results to identify trends, patterns, and discrepancies
  • Support development and maintenance of audit tracking tools to monitor backlog, closure rates, and audit effectiveness
  • Partner with underwriters to evaluate audit findings and escalate unproductive audits or material misclassifications
  • Investigate and reconcile discrepancies in reported payroll and class code allocations between audit and policy issuance
  • Develop and maintain reporting dashboards to provide actionable insights on audit performance, underwriting leakage, and risk segmentation
  • Monitor unproductive audit rates, categorize audit outcomes, and work with internal partners to streamline workflow
  • Identify areas of improvement in underwriting accuracy and audit effectiveness, and recommend system/process enhancements
  • Support ad hoc analyses for state filings, pricing strategy, or regulatory compliance as needed
  • Maintain audit completion metrics using key indicators such as policy effective date, policy term, audit type, and audit closure status
  • Communicate findings and recommendations clearly to underwriting, audit, and executive leadership

Technical Expertise: 

  • Strong analytical and problem-solving skills with an attention to detail
  • Proficiency in Excel, SQL, and data visualization tools such as Looker, Tableau, or Power BI
  • Familiarity with workers' compensation classifications, audit standards, and NCCI/ISO reporting guidelines
  • Excellent written and verbal communication skills
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Collaborative mindset with a drive to improve operational efficiency and accuracy

Stakeholder Management and Communication:

  • Act as a trusted business partner for key stakeholders
  • Ability to effectively communicate with both business and technical teams
  • Ability to multi-task and strong organization skills
  • Ability to take a report or dashboard and develop a program, or recurring rhythm to create constant focus to the metrics and trending that matter
  • Ability to build strong relationships with key stakeholders in the organization and act as a trusted advisor
  • Ability to influence strategic thought through data driven insights

The Right Stuff

  • Bachelor's degree in Business, Risk Management, Insurance, Data Analytics, or a related field
  • 2–4 years of experience in workers' compensation underwriting, premium audit, or insurance analytics
  • Prior experience with insurance policy systems, data marts, and reporting tools is preferred.
  • Advanced data presentation skills, including building out reports and dashboards.
  • Prefers to base decisions on data and ROI
  • Comfortable with ambiguity and can navigate complexity; able to direct work and provide analysis  even when limited information or inputs are available
  • Demonstrated ability to multitask and meet strict deadlines in a fast-paced environment
  • Consistent experience juggling multiple deliverables simultaneously
  • The ability to work well under pressure and problem solve
  • Self-driven work style and consistent exercise of independent judgment in matters of significance
  • Advanced Microsoft Office and Google Suite skills with the ability to quickly learn new systems and technology
  • Strong communication (written and verbal) and organizational skills while maintaining a strong attention to detail

The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to it being reviewed using these AI technologies to assist in our evaluation process.

Base Compensation Range

$90,000 - $110,000 USD

Compensation & Benefits 

  • Competitive cash compensation
  • A piece of the pie (in the form of equity)
  • Comprehensive health plans
  • Generous PTO
  • Future focused 401k match
  • Generous parental and caregiver leave
  • Our core values are more than just a poster on the wall; they’re tangibly reflected in our work 

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. 

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information 

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.  

Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.

Pie Insurance Announces $315 Million Series D Round of Funding

Built In honors Pie in its 2024 Best Places to Work Awards

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