page_title

tags.new

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years (the IDC estimates it to be $119B+ by 2025) and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (37,000+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

Role Overview

We're looking for a highly motivated and curious intern to join our Global Support Engineering team in Kuala Lumpur. This is a fantastic opportunity for someone who is passionate about technology, loves solving complex technical problems, and is eager to learn about the world of database support.

During this internship, you'll gain hands-on experience with our cutting-edge database product and get an inside look at how a global support team operates. You'll work closely with our experienced engineers, helping to resolve real-world customer issues and contributing directly to our mission of providing excellent customer support service.

Responsibilities

Develop a deep technical understanding of our database product and its operational mechanisms.
Work alongside global support engineers to analyze, troubleshoot, and resolve customer-facing tickets.
Help manage and prioritize incoming support requests from our global customers.
Contribute to our internal knowledge base by documenting common issues and solutions.
Collaborate with other engineering teams to address product bugs and improvements.

Qualifications

Currently pursuing a Bachelor's degree in Computer Science or a related technical field.
Have basic understanding of Operating System, Networking, Database, Cloud Technology.
A strong desire to learn about database technologies (e.g., MySQL, Oracle, SQL Server, etc).
Familiarity with Linux/Unix operating systems is a plus.
Excellent problem-solving skills and the ability to think critically.
Strong communication skills, both written and verbal, and a collaborative spirit.
Proactive attitude and a high sense of responsibility.

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.

Create a Job Alert

Interested in building your career at TiDB? Get future opportunities sent straight to your email.

Global Support Engineer Intern

Role Overview

Responsibilities

Qualifications

Apply for this job