Senior Manager, Professional Services

Raleigh, North Carolina, United States

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE…

This role leads Pure Storage’s Professional Services Installation and Implementation team in the Americas, overseeing engineers and delivery partners to ensure consistent execution and customer success. It requires managing financial performance, developing cross-functional relationships, and driving key initiatives to improve service quality and efficiency. If you have experience in professional services leadership, execution management, and cross-team collaboration, this role offers the opportunity to make a significant impact.

WHAT YOU’LL BE DOING…

  • Lead, grow, and inspire the Pure Storage Professional Services Installation and Implementation team within the Americas.
  • Manage Implementation Engineers, Regional Implementation Engineers, and a network of Contracted Delivery Partners across the Americas, ensuring high quality customer outcomes, consistency of execution, and efficient productivity on all customer engagements.
  • Manage the Quality Assurance Group consisting of Quality Assurance Engineers with a goal of ensuring hardware upgrades and installations are successfully completed by identifying and removing success blockers.
  • Develop and cultivate collaborative relationships with Sales and SE leaders to enable sales and drive Pure Storage success.
  • Develop and cultivate collaborative relationships with other organizations like Engineering, Support, Procurement, Reseller Management and SAM Leadership in an effort to promote collaboration, unified success and timely delivery of Implementation Projects.
  • Manage financials and key metrics for the professional services installation line of business, and overachieve on goals for bookings, revenue, cost containment, margin, and attach rates.
  • Provide continuous feedback to direct reports through regular coaching, employee development, and annual performance reviews.
  • Comprehensive Employee Development Planning to support growth of employees to achieve goals, objectives, enable career development, and ensuring a comprehensive Modern Data Experience for Pure customers.
  • Lead, support, and implement PS, Customer Experience, and Pure Storage corporate initiatives.
  • Promote and engage in the development of “pre-packaged” solutions offerings to provide value added services.
  • Provide high quality and timely services to create customer success and satisfaction with Pure, while focusing on Key Performance Metrics like Perfect Order Fulfillment, Reduced Lead-times for delivery and First Time Right Delivery.
  • Lead, direct, and manage professional services partners and subcontractors to support engagement, ensuring successful partnering relationships for all parties involved.

WHAT YOU’LL NEED TO BRING TO THIS ROLE…

  • Strong leadership and experience in all aspects of Professional Services with a demonstrated track record of success in building a high quality organization.
  • Strategic knowledge of the sales process and creative business acumen.
  • Strong experience with Pure’s Services Portfolio or other data management services.
  • High degree of competency developing, leading, and inspiring services-focused teams to overachieve goals.
  • Experience in coordination and submission of winning proposals (RFQs, RFIs, RFPs), effective contract negotiations, appropriate/applicable interpretation of contract terms and conditions, issue identification and risk mitigation 
  • Experience in some or all of the technology pillars that enable customers to leverage Pure’s Modern Data Experience - Data Management/Protection/Migration, Analytics/AI/ML, Business Applications, and MultiCloud.
  • Well versed on strengths and weaknesses of key competitors in the data storage industry and how to leverage this knowledge
  • Working knowledge of customer expectations across Enterprise and Global accounts
  • 8+ years as a Professional Services leader with large teams of Engineers, and Delivery Partners
  • Executive presence and communication skills
  • Minimum Bachelor’s degree
  • Up to 20% travel is possible
  • We are primarily an in-office environment and therefore, you will be expected to work from the North Carolina office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

The annual base salary range is: $137,000 - $206,000. 

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

  • Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
  • Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
  • Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.​ 

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.

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