Program Manager, Fulfillment & Logistics

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE:

We are seeking an experienced program manager to own the end-to-end implementation of new fulfillment centers and logistics partners as Quince rapidly scales its supply chain. Acting as the single point of accountability, this person will orchestrate site readiness, systems integration, operational handoffs, and stakeholder alignment — ensuring launches happen on time, on budget, and without last-minute scrambles.

The ideal candidate has hands-on experience standing up new facilities and onboarding logistics providers, combined with the ability to bring order to complexity. They thrive in fast-moving, high-growth environments where processes don’t yet exist, and they take pride in building frameworks, SOPs, and playbooks that make each subsequent launch faster and smoother. Beyond launch execution, this person will proactively identify and drive process improvements — uncovering operational bottlenecks, closing gaps between teams, and implementing scalable solutions that strengthen Quince’s broader supply chain performance day-to-day.

Success in this role means turning fragmented, reactive efforts into disciplined, repeatable processes that become the backbone of Quince’s global expansion. This is both an executional and strategic role: leading launches in the near term while continuously improving the systems and workflows that will power a world-class fulfillment network delivering on our promise of speed, efficiency, and customer satisfaction.

RESPONSIBILITIES:

• Lead the end-to-end launch of new fulfillment centers and supply chain partners (partner/site readiness, systems integration, process testing, operational handoff).
• Coordinate onboarding
• Develop detailed project plans with timelines, milestones, dependencies, and risks.
• Act as the main point of contact between internal stakeholders (ops, tech, supply chain, carrier management) and external partners.
• Drive operational readiness: capacity planning, staffing coordination, SOP development, and carrier integration.
• Track and report progress to leadership, escalating risks/blockers early.
• Ensure smooth handoff to steady-state operations once launches/providers are live.
• Build playbooks and repeatable frameworks for faster future launches.

REQUIREMENTS:

• 5–7 years in logistics, supply chain, fulfillment, or implementations.
• Hands-on experience with launching facilities AND onboarding logistics providers.
• Proven success managing multiple concurrent projects.
• Strong stakeholder management and vendor coordination skills.
• Ability to travel to new site/provider locations as needed.
• Comfortable in high-growth / startup or fast-scaling environments.