Warehouse-Focused IT Support Technician

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

• Provide Tier 1/2 technical support specifically tailored to the warehouse and distribution center environment, resolving issues with scanners, mobile devices, printers (label and thermal), tablets, and specialized warehouse technology.
• Manage IT support for warehouse-specific systems, including WMS (Warehouse Management System) client access, inventory applications, and shop floor/dock equipment.
• Oversee IT asset lifecycle for all warehouse devices—procurement, deployment, tracking, maintenance, and decommissioning of warehouse hardware (e.g., handheld scanners, forklifts terminals, specialized printers).
• Maintain and troubleshoot local network connectivity, ensuring robust Wi-Fi coverage across the entire facility to support critical warehouse operations.
• Manage employee onboarding and offboarding for warehouse staff from an IT perspective—account setup, hardware configuration, and access provisioning for operational systems.
• Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, WMS, etc.).
• Maintain and document IT processes, inventory records, and access control logs in line with company standards, with a focus on warehouse compliance.
• Support office and warehouse technology operations, including network troubleshooting, printer setup, and AV maintenance for training rooms.
• Contribute to continuous improvement projects focused on warehouse efficiency, such as process automation and IT system enhancements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 2–4 years of IT support experience, with a focus on operations, logistics, or distribution environments.
• Prior experience in a corporate or fast-paced startup environment supporting on-site operational/warehouse teams.
• (Preferred) Experience in retail, e-commerce, or technology industries with high-volume logistics.

• Strong understanding of Windows and Android operating systems common on warehouse devices.
• Proficiency with Google Workspace, Okta, and Slack administration.
• Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, ServiceNow).
• Hands-on experience supporting scanners, label printers, and mobile devices in a warehouse setting.
• Basic understanding of networking concepts—Wi-Fi troubleshooting, VPN, switches, and firewalls, with an emphasis on large-scale industrial Wi-Fi deployment.
• Awareness of data security and compliance standards (e.g., SOC2, ISO 27001).
• (Preferred) Hands-on experience or working knowledge of MDM tools.

• Excellent problem-solving and troubleshooting abilities, especially under pressure in a dynamic operational environment.
• Strong customer service orientation with effective communication skills, able to explain technical issues to non-technical operational staff.
• Ability to prioritize urgent operational requests and manage multiple support tasks simultaneously.
• Detail-oriented with strong documentation habits.
• Comfortable working independently and collaborating across global teams.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.